John Martin
Lincolnton,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Assistant Manager
WILCO Finance
10.2020 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Managed 100+ calls per day, Along various emails throughout weekly developments
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Lead
Panera Bread
10.2018 - 09.2020
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
North Lincoln High School
Lincolnton, NC06.2018
Skills
- Customer Relations
- Customer Relationship Management
- Project Management
- Money Handling
- Staff Training
- Staff Supervision
- Information Confidentiality
Timeline
Assistant Manager
WILCO Finance
10.2020 - Current
Shift Lead
Panera Bread
10.2018 - 09.2020
High School Diploma -
North Lincoln High School
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