Summary
Overview
Work History
Education
Skills
Timeline
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John Martin

John Martin

Roseville,MI

Summary

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Task. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.

Overview

29
29
years of professional experience

Work History

Quality Assurance Engineer

AT&T
10.2003 - 03.2016
  • Worked closely with different departments to develop innovative solutions to functionality issues.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Documented integration issues and vulnerabilities and outlined improvement recommendations.
  • Participated in available trainings to improve software knowledge.
  • Checked configuration files and logs to uncover root causes of problems.
  • Fixed identified issues to increase productivity and boost workflows.

Call Center Customer Service Specialist

ATT
06.1997 - 01.2001


  • Processed repair and warranty documentation for customers.
  • Answered calls per shift to meet fast-paced call center demands trouble shooting T1/T3/DS1/DS3/ and fiber optical circuits.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Central Office Technician

AT&T
06.1987 - 03.1997
  • Read blueprints and schematics to correctly place equipment.
  • Installed wiring, cabling and networking hardware in AT&T locations
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data,

Education

Associate In Electronics Engineering Technology - Computer Electronic Engineer

NEC/NIT
Eastpointe, MI
10.1986

Skills

  • Teamwork and Positive Attitude
  • Cross-Functional Team Collaboration
  • Quality Assurance Analysis
  • Maintaining Quality Assurance Standards
  • Developing Quality Standards
  • Audit Reporting
  • Agile Best Practices
  • Passionate About Quality
  • Performance Tracking

Timeline

Quality Assurance Engineer

AT&T
10.2003 - 03.2016

Call Center Customer Service Specialist

ATT
06.1997 - 01.2001

Central Office Technician

AT&T
06.1987 - 03.1997

Associate In Electronics Engineering Technology - Computer Electronic Engineer

NEC/NIT

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John Martin