John Martin

Demonstrated Leadership

• Leading complex technical projects requiring resource coordination with cross-functional teams.
• Leading and managing the resolution of unplanned major support events.
• Prioritization of responses and work items to properly align with Mayo values and customer needs.
• Mentoring team members to provide guidance and facilitate growth.

Building Relationships

• Building relationships between IT teams, Leadership. customers and vendors to bridge between roles and responsibilities and achieve common goals.
• Fostering an environment of improvement and growth for both Mayo Clinic and SCC Soft vendor team members.

Communication Skills

• Effective communications of highly technical topics and challenges to audiences of differing backgrounds.
• Serving as the technical liaison for the SCC Soft Core Team to align technical work with practice and leadership goals and expectations.

Technical Expertise

• Technical architecture planning that aligns Mayo Clinic and vendor goals, policies, and solutions.
• Evaluating, triaging and mitigating IT security threats.
• Dissecting complex challenges and problems into tangible, realistic, and executable solutions.

• Architecting technical solutions for complex projects, including the design and implementation of the Mayo Clinic Laboratory Information System Business Continuity System
• Developing web-based solutions for application and server monitoring and support
• Designing, implementing, and supporting web server infrastructure
• Integrating existing and new systems
• Evaluating existing systems for improvements
• Overseeing software development and hardware lifecycles
• Enforcing strict change management and quality control processes
• Mentoring IT staff
• Application and System Administration
• Third tier support for advanced troubleshooting.

• IT team management
• Reverse engineering undocumented software to create specifications for documentation and quality assurance validation
• Acquiring of vendor source code for in-house development and support
• Troubleshooting
• Support and 24/7 on-call rotation.

• Software development in MUMPS language for Laboratory Information Systems
• VMS Operating System Administration
• Development of Change Management processes
• Creating technical documentation
• Troubleshooting
• Support and 24/7 on-call rotation.

• Management of IT Department
• Management of hardware and software vendors
• MUMPS Software enhancement and deployment
• Troubleshooting
• Support and 24/7 on-call rotation.

• Managed the Antech Diagnostics client services department with a staff of approximately 20 people.
• Resolved escalated customer issues.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

• Performed medical procedures, diagnostic imaging and basic laboratory analysis for small animal health care.
• Maintained medical records.
• Inventory control and ordering.
• Office visit, procedure and surgical appointment coordination.