John Martin
Morgantown,WV
Summary
Successful at maintaining smooth and efficient operations. Knowledgeable about safety and security protocols. Competitive professional willing to do whatever it takes to reach and accomplish any goal.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager
Fastenal
07.2022 - Current
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained and controlled branch assets; specifically Accounts Receivables, Inventory and Fleet.
- Sourcing, quoting and purchasing new and existing products
On-Site Account Representative
Fastenal
12.2021 - 07.2022
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Worked directly with multiple customer contacts and built relationships with upper management.
- Developed and executed a sales plan to reach and exceed business goals.
- Handled day-to-day needs of the customer.
Receiving Supervisor
Builders FirstSource
08.2021 - 12.2021
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
Sales Associate
Fastenal
10.2018 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
Cookeville, TN12.2020
Skills
- Employee Development
- Security and Safety Protocols
- Excellent Time Management Skills
- Collections
- Client Relationship Management
- Team Supervision
- Operations Management
- Team Player
- Attention to Detail
- Accounts Payable and Accounts Receivable
Timeline
Branch Operations Manager
Fastenal
07.2022 - Current
On-Site Account Representative
Fastenal
12.2021 - 07.2022
Receiving Supervisor
Builders FirstSource
08.2021 - 12.2021
Sales Associate
Fastenal
10.2018 - 07.2021
Bachelor of Science - Interdisciplinary Studies
Tennessee Technological University
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