John Martin
Bothell,WA
Summary
Utilizing my passion for senior systems administration and project management in a challenging and dynamic position, allowing for continued career growth and development.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
30
30
years of professional experience
1
1
Certification
Work History
IT Operations Manager
Ocean Beauty Seafoods/ OBI Seafoods
04.2015 - Current
- Develop and design network architecture and computer systems infrastructure
- Oversee the development, installation, configuration, and administration of computer systems
- Manages project timelines, budgets, and documentation
- Monitors computer systems and networks for viruses, malfunctions, and errors
- Troubleshoots technical issues and develops effective solutions
- Manages Remotely Alaska systems including workstations and server environments
- Manages Virtualized environments both in remote locations and on premise
- Manages helpdesk employees and provides escalation support when needed
- Overseas operational support of Alaska IT infrastructure
- Prepares network analytics, data reports, and operational manuals
- Trains the team on new systems, protocols and best practices
- Directs and coordinates computer network activities including establishing and maintaining network users, user environment, configurations, directories, and telecommunications services
- Evaluates network performance to maintain standards and corrects as necessary
- Maintains logs and reports of activity, provides technical support and guidance to users, and trains new users and established users on changes to software
- Responsible for network security, including registering users and installing hardware
- Updates the operating system and manages memory usage, network printing and technical resources
- Recommends upgrades, patches, and new applications and equipment
IT Manager/Trainer
TSS Redmond
01.2011 - 04.2015
- Maintain and manage all hardware and software for TSS Redmond
- Teach Microsoft Certified courses
- Perform weekly deployments of lab environments for Microsoft Learning Courses
- Implement and maintain Exchange Server 2010
- Implement and maintain Virtual Environments
- Deployed and maintained SharePoint 2010 Site for document storage
- Upgraded and migrated SharePoint 2010 to 2013
- Implement and maintain video surveillance system
- Research and purchase all technical hardware for TSS Redmond
- Provide Weekly and quarterly updates on the status of IT Department
- Document all process and procedure pertaining to the IT department
- Assist other employees with trouble shooting of Desktop/server issues
- Maintain a accurate inventory of all equipment and peripherals
- Provide all tier levels of support for students and instructors of TSS
- Train customers using Microsoft Certified Training courses including installing and configuring Windows 7 and troubleshooting and implementing Windows 7
- Train Professionals in Office courses basic through advanced
Lab Manager
Wipro Ltd.
07.2010 - 11.2010
- Designed and implemented a test environment at Microsoft to facilitate interoperability testing using System Center Virtual Machine Manager to deploy and manage test environments
- Design and architect of each required environment
- Racking and cabling of servers
- Set up Virtual Environments within the lab using System Center Virtual Machine Manager and Hyper-V
- Ensure latest updates are being applied using WSUS
- Monitor health of the lab environment using System Center Operations Manager
- Create and maintain all documentation pertaining to the lab environment
Lab Lead
Microsoft (VMC Consulting)
09.2009 - 07.2010
- Lead a team of trained technicians to ensure optimal uptime, deployment and decommission of servers, desktops, and other devices for the Microsoft Learning lab environment
- Rack new server / SAN hardware including stacking, wiring, cable managing and labeling machines
- Troubleshoot failed computer hardware
- Monitor server availability or for failed components
- Install server operating systems manually and from network based installation programs
- Server firmware upgrades bi-yearly or as required
- Server re-build Services
- Respond to emergency tasks
- Ensure systems are Asset tagged
- IP Address assignment and tracking
- Update DB’s to ensure proper location of all hardware
- Troubleshooting of Hyper-v and Virtual Server 2005
- Implementation/Configuration of server backups using Symantec Backup Exec
- Deploying and maintaining up to 8 classrooms on Microsoft Main Campus for training of the Microsoft Masters Program
Data Center Operations Manager, Data Center Shift Lead, and Data Center Operations Analyst
Microsoft (VMC Consulting)
07.2007 - 09.2009
- Manage a team of 25-to 40 individuals to maintain, monitor, deploy, and upgrade servers in a Microsoft Enterprise datacenter
- Running of all reports to both Microsoft and VMC Consulting
- Training of all shift leads and technicians in both process and procedures of the datacenter
- Conducing of regular team and client meetings to ensure the overall objectives are being met and receive feedback
- Screen and interview al candidates for datacenter positions
- Monitor and work with team to ensure all deadlines are met and all escalations are properly handled
- Mentor Shift Leads and Technicians for future growth within the company
- Monitor team communications to ensure accuracy and content of client communications
- Follow Processes and procedures set by client for daily maintenance and implementation of servers within the datacenter
- Maintain all documentation for process and procedures established by client to include site diagrams and asset tracking
IT Manager and Mechanical Estimator
Vermont Mechanical
04.2004 - 06.2007
- Manage corporate network including domain servers, exchange servers, and terminal servers
- Installation of operating systems and service packs
- Management of IP addresses (assigning/tracking)
- Provide desktop support for both hardware and software, including troubleshooting hardware and software failures
- Visual inspection of hardware (airflow, cable connections)
- Evaluate and plan for system upgrades
- Establish long-term goals for systems improvement
- Purchase all software and hardware
- Implemented Outlook Web Access for Vermont Mechanical
- Estimate cost of materials and labor on multimillion-dollar mechanical piping jobs
Sergeant, Field Radio Operator
United States Marine Corps
10.1995 - 03.2004
Education
Intro to C Programming, Intro to Perl Programming, English Composition (English 101), History (Humanities Requirement)
Vermont Technical College
Burlington, VT05.2007
Skills
- Client Operating Systems
- Server Operating Systems
- Server Roles
- Server Applications
- Hyper-V
- Windows 10
- Windows 11
- Windows Server 2003 to 2022
- Microsoft Azure
- M365
- Active Directory
- DNS
- DHCP
- Windows Terminal Services
- SQL Server 2012
- Symantec Ghost
- Symantec Backup Exec
- Microsoft Visio
- Helpdesk Management
Certification
- Comp TIA Server +
- MCTS - Windows 7 and Office 2010 Deployment 70-681
- MCTS – Windows Server 2008R2 Server Virtualization 70-659
- MOS 2010 Expert
- MTA – Windows Server Administration Fundamentals 70-365
Phone
cell, 425-877-7363
Technical Expertise
Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10, Windows 11, Windows Server 2000, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2016, Windows Server 2019, Windows Server 2022, Hyper-V, Microsoft Exchange 2003, Microsoft Exchange 2010, Microsoft Exchange 2013, Active Directory, WINS, DNS, DHCP, Windows Terminal Services, SQL Server 2005, SQL Server 2008, SQL Server 2008 R2, SQL Server 2012, Symantec Ghost, Symantec Backup Exec, MS Office 98 through 2013, Microsoft Visio, Crystal Reports
Timeline
IT Operations Manager
Ocean Beauty Seafoods/ OBI Seafoods
04.2015 - Current
IT Manager/Trainer
TSS Redmond
01.2011 - 04.2015
Lab Manager
Wipro Ltd.
07.2010 - 11.2010
Lab Lead
Microsoft (VMC Consulting)
09.2009 - 07.2010
Data Center Operations Manager, Data Center Shift Lead, and Data Center Operations Analyst
Microsoft (VMC Consulting)
07.2007 - 09.2009
IT Manager and Mechanical Estimator
Vermont Mechanical
04.2004 - 06.2007
Sergeant, Field Radio Operator
United States Marine Corps
10.1995 - 03.2004
Intro to C Programming, Intro to Perl Programming, English Composition (English 101), History (Humanities Requirement)
Vermont Technical College
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