John Martinez
OXNARD,California
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Sanitor
Bimbo Bakehouse Bakery
Oxnard, CA
11.2000 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
Store Manager of Operations
St Vincent De Paul Thrift Store
Oxnard
08.1996 - 10.2000
- Developed and maintained store policies, procedures and operations manual.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Recruited, trained, coached and mentored staff members in customer service skills.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Implemented effective cost-control measures to maximize profitability.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Assisted customers in finding the products they needed quickly and efficiently.
- Organized promotional events such as special sales or discounts.
Education
Some College (No Degree) - Computer Traing
Technology Developement Center
Ventura, CASkills
- Decision-Making
- Interpersonal Communication
- Collaboration
- Planning
Accomplishments
- Awarded number 1 employee for great performances at Bimbo Bakehouse Bakery
Timeline
Sanitor
Bimbo Bakehouse Bakery
11.2000 - 12.2023
Store Manager of Operations
St Vincent De Paul Thrift Store
08.1996 - 10.2000
Some College (No Degree) - Computer Traing
Technology Developement Center
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