John Marxuach

• Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
• Used utility maps, as-built civil engineering drawings, G.I.S. information and various pipes and electronics with locating equipment.
• Provided backup and support to collection support staff.
• Operated and maintained electrical and mechanical equipment for on-call and scheduled service calls.
• Communicated in-person, digital and multi-media to interact with coworkers, supervisors and general public with ethics and interpersonal skills to convey information and receive work direction to safely and successfully complete assigned tasks..

• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Trained for both threat assessment and screening cargo to assure the safety of all shipments under my care. Quoted import and export jobs for an array of clients using both my international and domestic logistic experience. Liaison between clients & upper management making sure all parties were comfortable in their shipment process from beginning to end. Provide reports for management and clients when needed on turnaround production, profit and loss. Securing contracts with Fortune 500 companies including Credit Suisse, Bank of America Meryll Lynch, ICE/NYSE , HBO and JP Morgan Chase.
• Dispatching & assigned agents to specific jobs fitted to increase employee performance and overall moral. Assisted in the hiring process along with upper management including interviewing and onboarding of staff including my personal assistant.

Specialized in domestic & international logistics. Maintained a running record of TSA approved companies and implemented TSA training for threat awareness within those companies logistic rituals with agents and direct employees. Dispatched and assisted in picking up & delivering freight within & beyond the five boroughs of NYC to assure time and quality care. Kept running detailed reports on vehicles while maintaining vehicle conditions and vehicle cleanliness.

• Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

• Processed and entered customer orders into database and provided proactive customer service for accounts.
• Managed system support functions to set priorities and service levels expectations.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• preparation of hazardous & standard regulation freight for both air and ocean vessels. Developed record keeping system of data for shipment manifests using AS 400, Microsoft Outlook & Microsoft Word programming. Dispatched drivers to designated drop off & pick up freight locations with accuracy. Accountable for the cross-training of employees to guarantee customer satisfaction and staff, along with providing leadership for conflict resolution amongst upper management & staff.
• Tracked orders and notified customers of status or potential delays.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Collaborated with store executives to drive sales & enhance results-driven behavior while providing leadership for associate development. Also accountable for total store performance including payroll/expense management, human resource management, store operations as well as advertising & marketing to boost sales.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.

• Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
• Fostered relationships with vendors to promote positive working relationships.
• Developed and initiated projects, managed costs, and monitored performance.
• Handled manifests and currency conversions while maintaining computerized records & cycle counting programs. Responsible for cross-training personnel and in-servicing existing personnel on quality control, currency conversions and all account updates when needed.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.