John Masso
Laurel,DE
Summary
An interesting position with a growing company Hardworking Delivery Driver with 15 years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with order verification processes. Accuracy-first approach to delivery.
Overview
18
18
years of professional experience
Work History
Janitorial Maintenance
Don-Lee Margin
Seaford, DE
08.2022 - Current
- Inspected grounds surrounding the facility regularly for debris removal or landscaping needs.
- Conducted regular inspections of the facility to identify areas needing repair or improvement.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
- Coordinated daily janitorial tasks to ensure efficient completion of duties.
- Checked quality of work regularly through inspections and official assessments.
- Checked inventory for required supplies and made lists for needed cleaning products.
Property Maintenance Worker
V.O.A.
Milford, DE
07.2021 - 08.2022
- Inspected buildings and grounds for safety hazards and code violations.
- Coordinated with contractors to ensure that all repair jobs were completed properly.
- Cleaned common areas of the property including lobbies, hallways, stairwells, elevators, restrooms.
- Provided snow removal services during winter months.
- Performed routine inspections of the exterior of the building for signs of damage or wear.
- Maintained records of all maintenance activities performed on the property.
- Installed drywall panels and painted interior walls when necessary.
- Responded to service requests from tenants in a timely manner.
- Ensured that all safety protocols were followed while performing maintenance duties.
My Way Leases
Seaford, DE
10.2019 - 01.2021
- W Responded to written and telephone requests for specific items w Assisted subordinates and supervisors in identifying and resolving problems.
- W Executed daily operations of payments and credit.
- W Assisted subordinates and supervisors in iresolving problems.
- W Unpacked incoming merchandise, set-up and displayed.
- W Delivered and set-up items to customer.
Delivery Driver
Don-Lee Margin
Seaford, DE
06.2019 - 10.2019
- Delivered merchandise from retail store to customers.
- Received, opened and unpacked cartons of merchandise, checking invoice against items received.
- Loaded and unloaded trucks .
- Answered customer questions regarding shipments.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obtained signatures needed to complete and process all paperwork efficiently.
Delivery Driver
Empire Auto Parts
Seaford, DE
09.2013 - 02.2019
- Collected daily cash receipts from customers and recorded amounts.
- Delivered merchandise from warehouse to customers.
- Drove light truck to deliver orders.
- Responsible for securing payment for all items.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Verified sales orders before loading and unloading merchandise.
Account Manager
Rent-A-Center
Millsboro, DE
01.2009 - 06.2013
- Inventoried, stored, priced and restocked merchandise displays in retail store.
- Unpacked incoming merchandise and set-up on showroom floor.
- Delivered merchandise from retail store to customers.
- Collected money from customers or signature from charge-account customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Provided training and guidance to new Account Managers.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed successful customer relationships to boost sales opportunities.
- Addressed customer questions and concerns regarding products and services.
Retail Manager
Rommels Ace Hardware
Seaford, DE
06.2007 - 01.2009
- W Managed and coordinated daily sales activities.
- W Directed training and performance evaluations in order to develop and control sales program.
- W Assisted subordinates and supervisors in identifying and resolving problems.
- W Provided personalized service to all customers w Trained workers in store policies, department procedures and job duties.
- W Inspected merchandise to ensure it was correctly priced and displayed.
- Opened and closed retail store.
Sales Attendant
The Home Depot
Salisbury, MD
02.2006 - 06.2007
- W Assisted subordinates and supervisors in identifying and resolving problems.
- W Demonstrated effective presentation skills.
- W Identified problems, diagnosed causes and determined corrective actions.
- W Executed daily operations of safety and cleanliness.
- W Assisted management in planning and execution of store stock.
- W Expedited communication between upper level management and general personnel.
References
References
Available upon request
Timeline
Janitorial Maintenance
Don-Lee Margin
08.2022 - Current
Property Maintenance Worker
V.O.A.
07.2021 - 08.2022
My Way Leases
10.2019 - 01.2021
Delivery Driver
Don-Lee Margin
06.2019 - 10.2019
Delivery Driver
Empire Auto Parts
09.2013 - 02.2019
Account Manager
Rent-A-Center
01.2009 - 06.2013
Retail Manager
Rommels Ace Hardware
06.2007 - 01.2009
Sales Attendant
The Home Depot
02.2006 - 06.2007