John Mata
San Antonio,TX
Summary
Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Guest Service Associate
Towne Park
07.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 100%.
- Used log sheet to check daily record sheets, guest accounts and available vouchers.
College Athlete
Chowan University Athletics
08.2020 - 12.2022
- Demonstrated strong leadership and communication skills, effectively motivating and encouraging peers.
- Attended all practices, meetings, and workouts on time.
- Adapted quickly to changing game plans and strategies.
- Followed instructions from coaches to execute consistent and effective results.
Internship Student
Pinehurst Resort
05.2022 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Participated in workshops and presentations related to projects to gain knowledge.
Internship Student
Pinehurst Resort
05.2021 - 08.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Analyzed problems and worked with teams to develop solutions.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Participated in workshops and presentations related to projects to gain knowledge.
Golf Instructor
City Of Pharr
01.2018 - 07.2020
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Offered constructive feedback to clients to help reach goals.
- Developed relationships with clients to provide ongoing support and encouragement.
- Developed and delivered effective and engaging coaching sessions to improve performance.
Education
Some College (No Degree) - Business Administration And Management
Chowan University
Murfreesboro, NCHigh School Diploma -
Psja Early College High School
San Juan, TX05.2020
Skills
- Computer Proficiency and Microsoft Office
- Register Operations
- POS Inventory System Operation
- Merchandise Recommendations
- Adaptable and Flexible
- Amenities and Accomodations Knowledge
Timeline
Guest Service Associate
Towne Park
07.2023 - Current
Internship Student
Pinehurst Resort
05.2022 - 08.2022
Internship Student
Pinehurst Resort
05.2021 - 08.2021
College Athlete
Chowan University Athletics
08.2020 - 12.2022
Golf Instructor
City Of Pharr
01.2018 - 07.2020
Some College (No Degree) - Business Administration And Management
Chowan University
High School Diploma -
Psja Early College High School
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