John Mattera, CFI
Overview
24
24
years of professional experience
Work History
Asset Protection Specialist
Casey's General Stores
Knoxville, TN
06.2023 - Current
- Oversee asset protection operations across 450 stores in the Southeast market.
- Designed and conducted training sessions emphasizing workplace safety.
- Responsible for identifying and resolving internal and external theft-related concerns.
- Performs safety and physical security assessments.
- Executes audits aimed at maximizing controllable profit.
- Conducted training sessions for senior leadership and store staff to enhance gross profit margins.
- Works closely with HR, operations, legal, facilities, and risk management departments.
- Utilized loss prevention software to track inventory and identify discrepancies.
Senior, Regional Manager of Asset Protection
Carter’s
10.2010 - 02.2023
- Creating and implementing training programs emphasizing employee and customer safety and reducing shrinkage by focusing on driving sales and KPIs.
- Responsible for training, coaching, and leading two direct reports that are Regional Loss Prevention.
- Managers responsible for supporting 550 stores across multiple regions and states.
- Building and maintaining effective collaborations with store operations, human resources, legal, and corporate partners.
- Effectively communicates with store teams, district managers, and regional vice presidents.
- Responsible for reducing and maintaining shrink below company goal.
- Development and management of the Loss Prevention Audit program.
- Responsible for the development and modification of policies and procedures.
- Responsible for identifying, investigating, and interviewing instances of internal theft.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Aligned procedures and protocols with changing business demands.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Developed and implemented clear policies and procedures across multi-state area.
Regional Loss Prevention Manager
Cracker Barrel Old Country Store
09.2006 - 10.2010
- Implements and enforces loss prevention policies in a designated region.
- Ascertained, investigated and alleviated internal and external theft and fraud.
- Audited safety processes and overall business operations.
- Performed audits of safety procedures, business offices and CCTV systems.
- Conduct compliance audits.
- Conduct store surveillance and integrity interviews.
- Documents and reports employee policy violations.
- Responsible for reviewing exception reporting and communicating findings to store and district managers.
- Responsible for investigating and prosecuting dishonest employees.
- Works with State and Federal authorities to ensure all necessary witnesses and evidence is provided to prosecute.
- Responsible for conducting workplace violence and drug investigations.
- Assists with ensuring the most effective productive use of alarm protection and camera equipment at designated units.
- Involved in safety training with employees and management, conducting shrink meetings, food cost meetings, and loss prevention training for store management, district managers, and regional vice presidents.
Regional Investigator
Ruby Tuesday
02.2001 - 09.2006
- Oversee all loss prevention-related functions for more than 300 locations across the multi-state southeast region.
- Worked closely with senior executives and field operators to monitor and resolve loss issues.
- Developed and conducted loss prevention training for store managers, general managers, and directors in areas such as POS systems, security audits, mystery shoppers, and physical security.
- Carry out investigations and work effectively with law enforcement agencies.
- Also, perform daily reviews of exception reports and lead internal loss/theft investigations.
- Identified and recovered more than $600,000 in stolen funds and goods.
- Improved loss and theft identification levels by 262% since 2003.
- Consistently meeting and exceeding shrink, audits, and internal investigation goals.
- Designed training modules for workplace violence.
- Tracked court-ordered restitution that has been paid.
Store Loss Prevention Specialist
Proffits Department Store
01.2002 - 01.2003
- Identified, resolved, and prevented criminal acts in retail settings, including shoplifting, shrink, internal theft, credit card theft, passing of bad checks, and counterfeit currency.
- Worked closely with management and law enforcement on prevention and prosecution.
- Maintained and monitored C.C.T.V systems and EAS systems.
- Conducted security and risk audits.
Education
Bachelor of Science - Business Management
Tusculum University
01.2005
Advanced Investigative Interviewing Strategies
International Association of Interviewers
Downers Grove, IL08.2022
Remote Interviewing Techniques
International Association of Interviewers
Downers Grove, IL02.2021
Premier Advanced Interviewing Techniques
Wicklander-Zulawski & Associates
Downers Grove, IL03.2018
Kinesic Interview And Interrogation Techniques -
D. Glenn Foster - Kinesic Interviewing
05.2009
Certified Forensic Interviewer -
01.2008
Certified in Scientific Content Analysis (SCAN), Laboratory for Scientific Interrogation (LSI) -
Laboratory For Scientific Interrogation
04.2005
Certified in Interviewing And Interrogation Techniques, Wicklander/Zulawski -
TusculumKinesicKinesicWicklander-Zulawski & Associates
Downers Grove, IL01.2004
Associate of Arts - Restaurant and Hotel Management
Pellissippi State
01.2003
Attended Asset Protection Courses conducted by ASIS International -
Completed the Crisis Prevention Institute Training Course on Workplace Violence. -
Additional Information
- Extensive background in loss prevention management at local and regional levels, with expertise in shrink reduction focused on operational excellence and sales behaviors that increase sales and reduces shrink, exception reporting, internal and external theft, audits, and awareness training. Assisted in developing the Loss Prevention Department’s store audit programs, high shrink programs, and loss prevention-related policies and procedures. Pursued internal and external theft via various computer-generated exception reports. Successfully conducted Organized Retail Crime and fencing investigations. Proficient in using closed-circuit television, EAS, access controls, surveillance, integrity shops, and background checks to deter, apprehend, and prosecute employees involved in internal theft. Performed internal audits and various safety and risk audits. Consistently ranked number one for meeting or exceeding company goals. Conducted over 6000 interviews and investigations. Adept at coordinating investigations with a prosecution rate above 90 percent. Able to leverage prior experience in retail, restaurant, and organizational management.
Accomplishments
- Previous member of ASIS International
- National Food Service Security Council
- National Retail Federation
- CFI
- International Association of Interviewers
References
References are available upon request.
Timeline
Asset Protection Specialist
Casey's General Stores
06.2023 - Current
Senior, Regional Manager of Asset Protection
Carter’s
10.2010 - 02.2023
Regional Loss Prevention Manager
Cracker Barrel Old Country Store
09.2006 - 10.2010
Store Loss Prevention Specialist
Proffits Department Store
01.2002 - 01.2003
Regional Investigator
Ruby Tuesday
02.2001 - 09.2006
Bachelor of Science - Business Management
Tusculum University
Advanced Investigative Interviewing Strategies
International Association of Interviewers
Remote Interviewing Techniques
International Association of Interviewers
Premier Advanced Interviewing Techniques
Wicklander-Zulawski & Associates
Kinesic Interview And Interrogation Techniques -
D. Glenn Foster - Kinesic Interviewing
Certified Forensic Interviewer -
Certified in Scientific Content Analysis (SCAN), Laboratory for Scientific Interrogation (LSI) -
Laboratory For Scientific Interrogation
Certified in Interviewing And Interrogation Techniques, Wicklander/Zulawski -
TusculumKinesicKinesicWicklander-Zulawski & Associates
Associate of Arts - Restaurant and Hotel Management
Pellissippi State
Attended Asset Protection Courses conducted by ASIS International -
Completed the Crisis Prevention Institute Training Course on Workplace Violence. -
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