Residential home renovations, travel, gardening, and volunteer animal rescue
John Matthew Coward
Sierra Madre,CA
Summary
Experienced sales and customer service professional, including high-end retail sales experience. Demonstrated high performance as an individual contributor and in a team environment. Focus on building customer rapport and retention, while maintaining the highest levels of customer satisfaction. Meticulous planner with strong organizational and personal management skills.
Overview
25
25
years of professional experience
Work History
Sales Representative
B&B Italia
02.2023 - 06.2023
- Company Overview: Luxury brand of Italian indoor and outdoor furniture
- Surpassed sales numbers during the training period.
- Collaborated with clients and design teams for residential projects.
- Trained in construction techniques and production methods that set products apart from the competition.
Sales Representative
Exquisite Surfaces
09.2019 - 03.2020
- Company Overview: Premium quality French Oak flooring and reclaimed antique building materials from Europe
- Closed 71% of new client sales.
- Exceeded sales expectations during 6-month training period.
- Forged relationships with architects, designers, and their clients for various commercial and residential projects.
- Developed sales presentations for clients based on scope of project.
- Generated estimates for materials based on design plans, scope of project, and budget.
Sales Associate
Burberry Limited
11.2012 - 08.2015
- Company Overview: Iconic British retailer specializing in outwear and cutting-edge design for men and women
- Achieved 141% in annual sales goal. Exceeded previous years’ sales goals since start of employment.
- Developed personal book of clientele business.
Sales
Home Finance Corporation
12.2007 - 11.2008
- Company Overview: Consumer lending branch of HSBC
- Awarded "Shooting Star" for superior performance during first 60 days of employment.
- Managed loan accounts. Solicited new accounts via phone/walk-in. Upsold unsecured to secured loans.
- Upsold insurance on most loans.
Contract Sales
Minima
01.2002 - 01.2004
- Company Overview: Minimalist home furnishings from top European designers and manufacturers
- Offered a partnership in Minima after 1 year of employment.
- Generated an average of $40K per month from both contract and retail accounts.
- Responsible for making presentations to architecture firms to secure contract accounts.
- Managed customer orders from initial sale to final delivery, including Key Holder responsibilities.
- Planned floor outlays and displays.
Sales Associate
Louis Vuitton
07.2001 - 01.2002
- Company Overview: European-based company specializing in luxury handbags, luggage, clothing, and accessories
- Generated $43K + in monthly sales figures as a part-time employee.
- Routinely handled merchandise transfers and special orders resulting in additional company sales.
- Management/ Operational/ Sales Experience
Sales Associate
Cosmopolitan Home
11.1998 - 06.2001
- Company Overview: Contemporary home furnishings store and interior design house
- Accounted for $36-43K per month average sales. Consistent performer.
Education
Bachelor of Arts - History
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NCBachelor of Arts - Philosophy
NORTH CAROLINA STATE UNIVERSITY
Raleigh, NCSkills
- Sales - Renovation materials, Furniture, Clothing, Handbags, Men's and Women's Apparel, Watches, personal accessories
- Financial sales - personal loans and refinancing
Hobbies and Interests
Interests – Residential home renovations, gardening, and volunteer animal rescue
Interests
Timeline
Sales Representative
B&B Italia
02.2023 - 06.2023
Sales Representative
Exquisite Surfaces
09.2019 - 03.2020
Sales Associate
Burberry Limited
11.2012 - 08.2015
Sales
Home Finance Corporation
12.2007 - 11.2008
Contract Sales
Minima
01.2002 - 01.2004
Sales Associate
Louis Vuitton
07.2001 - 01.2002
Sales Associate
Cosmopolitan Home
11.1998 - 06.2001
Bachelor of Arts - History
NORTH CAROLINA STATE UNIVERSITY
Bachelor of Arts - Philosophy
NORTH CAROLINA STATE UNIVERSITY
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