John Matthew Swafford
Seaman,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Inside Sales/Customer Support
Industrial Supply Solutions, Inc
05.2023 - Current
- Streamlined order processing by preparing accurate quotes and tracking efficiently.
- Promoted new products through effective inbound and outbound customer calls(60+ per day).
- Ensured timely procurement by managing vendor purchase orders accurately.
- Enhanced team collaboration by scheduling and coordinating essential meetings.
- Provided customer support by interpreting technical schematics for inquiries.
- Guaranteed timely product delivery by collaborating with the outside sales team.
Payment Processor/Accounts Receivable
Champion Windows Inc
05.2021 - 02.2023
- Achieved timely payment collections through efficient processing of transactions.
- Entered service requests promptly(20+ per day), ensuring quick resolution for customer issues.
- Enhanced customer satisfaction by effectively managing complex account escalations.
- Streamlined agreement processes by preparing and sending DocuSign documents.
- Organized electronic paperwork in CRM for easy access and retrieval.
- Updated customer accounts regularly to ensure accurate information and service efficiency.
Customer Support Specialist
Hydro Systems Company
08.2012 - 04.2021
- Enhanced operational efficiency through effective communication with distributors.
- Provided timely sales support on pricing, lead times, and invoices.
- Processed over 80 orders daily, ensuring accurate data and order entry.
- Gained comprehensive industry knowledge through various roles within the company.
- Ensured high-quality assembly standards as an Assembler.
- Managed inventory and streamlined workflow processes as a Material Handler.
- Oversaw shipping operations, ensuring accurate documentation and timely deliveries.
- Trained new employees on customer support and order management best practices.
Office Administrator
Wooden It Be Nice
10.2010 - 04.2011
- Received inbound and outbound calls (50+ per day) set appointments, spoke with customers and builders concerning product specifications.
- Arranged hotels for traveling crew and closest lumber yards for materials.
- Reviewed and edited bids efficiently to send to potential clients.
Education
High School Diploma -
Hillsboro High School
Hillsboro, OH05.2008
Skills
- DocuSign
- ERP systems
- Excel
- Sales
- SharePoint
- Microsoft Powerpoint
- Negotiation
- Typing
- Inside sales
- Microsoft word
- Microsoft Outlook
- CRM Software
Additional Information
Authorized to work in the US for any employer
Timeline
Inside Sales/Customer Support
Industrial Supply Solutions, Inc
05.2023 - Current
Payment Processor/Accounts Receivable
Champion Windows Inc
05.2021 - 02.2023
Customer Support Specialist
Hydro Systems Company
08.2012 - 04.2021
Office Administrator
Wooden It Be Nice
10.2010 - 04.2011
High School Diploma -
Hillsboro High School