Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Mauldin

Kilgore

Summary

Dynamic Branch Manager with a proven track record in driving profitability, enhancing customer satisfaction, and fostering team development. Expertise in strategic thinking and operational management to achieve aligned branch goals.

Overview

25
25
years of professional experience

Work History

Branch Manager

Bishop Lifting
Kilgore
06.2022 - Current
  • Drove branch profitability by managing and inspiring team members to reach full potential.
  • Conducted regular performance reviews for all branch employees.
  • Monitored financial performance of branch monthly to ensure targets were met.
  • Resolved escalated customer complaints promptly to enhance satisfaction.
  • Developed strategies that increased customer loyalty and satisfaction.
  • Facilitated weekly staff meetings to assess progress on initiatives.
  • Established strong relationships with customers through targeted outreach efforts.
  • Worked cross-functionally to align branch goals with strategic objectives.
  • Developed schedules to optimize staff coverage during peak hours.
  • Implemented inventory management processes to maintain stock levels efficiently.
  • Directed daily operations of the branch, including customer service

Operations Manager

Matex
Kilgore
08.2014 - 06.2022
  • Managed daily operations to ensure efficient workflow and productivity.
  • Implemented safety protocols to maintain a secure work environment for staff.
  • Trained new employees on operational procedures and company policies.
  • Monitored equipment performance and coordinated maintenance activities as needed.
  • Facilitated communication between departments to streamline operational processes.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Built strong operational teams to meet process and production demands.
  • Oversee and conduct load testing of various rigging items including spreader beams

EWL Service Tech

Matex
Kilgore
03.2008 - 08.2014
  • Diagnosed EWL Cable issues using advanced diagnostic tools and techniques.
  • Performed routine maintenance on various EWLCables to ensure optimal performance.
  • Collaborated with team members to develop efficient repair processes and workflows.
  • Conducted inspections to identify potential faults before EWL Cable failures occurred.
  • Maintained accurate service records documenting repairs, parts used, and maintenance tasks.
  • Assisted in managing inventory of spare cables and tools for timely repairs.
  • Maintained accurate records of service calls, repairs, and cables used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Communicated with clients for outstanding customer service and to increase repeat business.
  • Examined previously completed work for accuracy.
  • Responded quickly to emergency calls from clients needing immediate assistance.

Sandline Lead Tech

Matex
Kilgore
02.2001 - 03.2008
  • Supervised daily operations and ensured adherence to safety protocols.
  • Trained junior technicians on equipment handling and maintenance procedures.
  • Coordinated repairs and troubleshooting for various cable types.
  • Implemented process improvements to enhance workflow efficiency and reliability.
  • Conducted regular inspections to ensure equipment compliance and functionality.
  • Collaborated with management to identify areas for operational enhancements.
  • Followed safety practices to safeguard against injury and damage to property.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Fostered relationships with external customers.
  • Managed quality control and maintained high level of customer satisfaction.

Education

Some College (No Degree) -

North East Texas Community College
Mt. Pleasant, Tx

Skills

  • Customer relationship management
  • Team leadership
  • Operational strategy
  • Performance assessment
  • Budgeting and forecasting
  • Issue resolution
  • Effective communication
  • Time management
  • Team building
  • Adaptability to change

Timeline

Branch Manager

Bishop Lifting
06.2022 - Current

Operations Manager

Matex
08.2014 - 06.2022

EWL Service Tech

Matex
03.2008 - 08.2014

Sandline Lead Tech

Matex
02.2001 - 03.2008

Some College (No Degree) -

North East Texas Community College

Similar Profiles

CREATE PROFILE