John Maury
Diamondhead,MS
Summary
Dedicated and seasoned Service Crew member with many years of progressive experience in fast-food and fine dining restaurants. Customer-service-focused people person gifted at meeting and exceeding guest expectations. Team player with outstanding leadership skills as demonstrated by periodic crew lead assignments. Trained in safe food handling, supply stocking and sanitation. Team-oriented worker with excellent organizational and time management abilities.
Overview
16
16
years of professional experience
Work History
CSR
Centene
St Louis, MO
05.2008 - Current
- Demonstrated excellent verbal communication skills when interacting with customers.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Updated job knowledge by participating in educational opportunities.
Carpenter
Crane Builders
Pass Christian, MS
06.2021 - 05.2023
- Performed routine maintenance on carpentry equipment such as saws and drills.
- Fitted door locksets, deadbolts and other hardware on doors according to manufacturer's instructions.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Laid out flooring patterns according to design templates or customer specifications.
- Installed cabinets, fixtures and trim according to plans and blueprints.
- Prepared surfaces by sanding or scraping off old finishes prior to refinishing them.
- Inspected completed projects for quality assurance purposes before delivering them to customers.
- Constructed forms for concrete pours in accordance with building codes.
Kitchen Manager
Uncle Joes Pizza and Wings
Pass Christian , MS
04.2019 - 06.2021
- Developed and implemented kitchen policies, procedures and quality standards.
- Analyzed financial data including sales reports, budgeting information and cost analysis reports to make operational decisions.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Ensured compliance with health and safety regulations.
- Trained new employees on kitchen procedures and policies.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
Assistant Manager
Abc Rental
Gulfport, MS
03.2015 - 04.2019
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bonnabel Magnet Academy High School
Kenner, LA05-1999
Skills
- Inbound and Outbound Calling
- Account updating
- Product Knowledge
- Data Entry
- Quality Assurance Controls
- Customer Relations
- Staff Development
- Policy Implementation
- Staff Management
- Schedule Preparation
- Staff Training and Development
- Customer Relationship Management (CRM)
- Budget Control
- Verbal and written communication
Timeline
Carpenter
Crane Builders
06.2021 - 05.2023
Kitchen Manager
Uncle Joes Pizza and Wings
04.2019 - 06.2021
Assistant Manager
Abc Rental
03.2015 - 04.2019
CSR
Centene
05.2008 - Current
High School Diploma -
Bonnabel Magnet Academy High School