John Mayambi
Cincinnati,OH
Summary
Experienced Field Service Engineer with a strong background in equipment installation, maintenance, and optimization of access, security, and telecommunications systems. Reduced equipment downtime by roughly 27% through predictive maintenance strategies, and committed to enhancing client satisfaction through effective communication and proper training.
Overview
9
9
years of professional experience
Work History
Field Service Engineer
SKIDATA
Cincinnati, OH
03.2022 - Current
- Install, configure, maintain, and replace complex electronic hardware in a variety of operating environments.
- Manage preventative maintenance and emergency repairs for electromechanical equipment, achieving a 99% first-visit resolution rate, and significantly reducing equipment downtime.
- Provide expert-level troubleshooting for complex network issues, including local area networks and access control systems, resolving 98% of field failures without escalation.
- Collaborate with project managers to ensure on-time and on-budget delivery of parking system deployments.
- Analyze and troubleshoot hardware all the way down to the circuit board level.
Security/ Fire Alarm Technician
ADT SECURITY
Cincinnati, OH
06.2021 - 03.2022
- Installed, maintained and repaired security systems, alarm devices and related equipment.
- Inspected installation sites and studied work orders, building plans and installation manuals to determine materials requirements and installation procedures.
- Ran cables through raceways, roof spaces and cavity walls to reach fixture outlets and drops.
- Researched and remediated vulnerabilities and found solutions to increase application security and performance.
- Educated clients on new product capabilities, finding over $15k in new revenue opportunities.
Data Center Engineer
JABIL
10.2020 - 06.2021
- Assembled, tested and troubleshooted Server software and hardware down to circuit board level.
- Responsible for the verification testing, diagnosing and repairing of electronic circuit board assemblies.
- Installed, configured and managed virtual machines.
- Racked servers, switches, routers, power distribution units (PDUs), and other data center gear.
- Diagnosed root causes of server failures and isolated components/failures nodes.
- Developed and published test reports and communicated findings to other team members.
- Directly assisted with decommissioning, maintaining and supporting of PDUs and UPS.
Network Technician
KROGER TECHNOLOGY
04.2018 - 04.2019
- Identified causes of networking problems, using diagnostic testing software and equipment.
- Installed network software, including security and firewall software.
- Troubleshoot network or connectivity issues for users and all the Kroger stores in North America.
- Provided remote assistance/ support to technicians at job sites.
- Handled an average of 30 - 65 calls per day to address/resolve field technicians and customer equerries.
Test Technician II
AMAZON
, Cincinnati
09.2016 - 04.2018
- Conducted tests and inspections to evaluate the quality and performance of returned devices.
- Ran multiple diagnostics tests on various electronics and used test results to recommend improvements to production lines.
- Documented test and inspection reports describing results, recommendations and needed repairs.
Skills
- Systems & Equipment: Skidata (Ticket Dispensers, Pay-on-Foot, Gated Systems), Coin and Note Handling Systems, License Plate Recognition (LPR) cameras, Magnetic Encoders, Intercom Systems
- Technical Proficiencies: Electromechanical Troubleshooting, Preventative Maintenance, Wiring and Cable Installation, Technical Documentation, Low-Voltage Systems
- Software & Networking: Cloud-based Parking Management Software, Remote Diagnostic Tools, Local Area Networks (LAN), Access Control Systems, PC Operating Systems
Timeline
Field Service Engineer
SKIDATA
03.2022 - Current
Security/ Fire Alarm Technician
ADT SECURITY
06.2021 - 03.2022
Data Center Engineer
JABIL
10.2020 - 06.2021
Network Technician
KROGER TECHNOLOGY
04.2018 - 04.2019
Test Technician II
AMAZON
09.2016 - 04.2018
Similar Profiles
BRADLEY LOVELLBRADLEY LOVELL
Managing Director at SKIDATAManaging Director at SKIDATA
Gustavo MorentinGustavo Morentin
System Engineer at SkidataSystem Engineer at Skidata
Nathan KeilNathan Keil
Senior Sales Specialist at SKIDATA, Inc.Senior Sales Specialist at SKIDATA, Inc.
Zach RebennackZach Rebennack
Data Analyst at 80 Acres Urban AgricultureData Analyst at 80 Acres Urban Agriculture
Ryan McGuffRyan McGuff
Global Manufacturing & Fabrications Buyer at GE AerospaceGlobal Manufacturing & Fabrications Buyer at GE Aerospace