John McAninch
Burleson,TX
Summary
Productive professional offering extensive background in flooring installation and repair. Over 32 years of knowledge and experience within flooring industry. Excellent skills working with vinyl planks, laminate, hardwood and tile.
Overview
16
16
years of professional experience
Work History
Owner/Installer
NoCo Flooring Experience, LLC
06.2021 - 02.2024
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
Field Service Super
Juxtapose Flooring Installations (aka JFI) Inc
02.2019 - 05.2020
- Enhanced team performance by implementing efficient scheduling and resource allocation strategies.
- Reduced downtime for equipment by conducting regular preventive maintenance and timely repairs.
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Streamlined work processes, resulting in increased productivity and more efficient use of resources.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Analyzed root causes of defects by conducting thorough investigations into each issue reported by customers or during internal inspections.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Owner/Installer
McAninch Flooring LLC
11.2016 - 02.2019
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Enhanced flooring installation quality by implementing industry best practices and adhering to safety guidelines.
- Reduced waste by accurately measuring spaces and optimizing material usage during installations.
- Partnered with other trade professionals to address any structural or design issues that arose during installation.
- Established reputation for superior craftsmanship by consistently delivering flawless flooring installations.
- Elevated client satisfaction rates through diligent attention to detail in all aspects of the installation process.
- Proactively addressed potential issues before they became problems during installations.
- Increased repeat business through referrals from satisfied customers who appreciated attentive service and high-quality workmanship.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
- Applied adhesive substances to properly secure flooring and support longevity.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Supplied accurate measurements and estimates for projects.
- Recorded measurements and devised plans to match installation specifications.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Formed tight and secure joints by removing excess materials and connecting individual pieces.
Owner/Installer
McAninch Flooring
10.2007 - 10.2016
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Readied surfaces to accept coverings by sweeping away materials, correcting flows and applying special treatments.
- Supplied accurate measurements and estimates for projects.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Coordinated with vendors to facilitate on-time delivery of supplies and flooring materials.
- Removed existing flooring to prepare floor surfaces for new flooring.
- Inspected completed installations to verify adherence to quality standards and customer specifications.
- Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Conducted accurate measurements and calculations to verify proper layout and installation.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Increased repeat business through referrals from satisfied customers who appreciated attentive service and high-quality workmanship.
Skills
- Business Management
- Labor Relations
- Specifications Compliance
- Customer Retention
- Issue Resolution
- Vendor Relationship Management
- Work Planning and Prioritization
- Professional Networking
- Contract Management
- Small business operations
Timeline
Owner/Installer
NoCo Flooring Experience, LLC
06.2021 - 02.2024
Field Service Super
Juxtapose Flooring Installations (aka JFI) Inc
02.2019 - 05.2020
Owner/Installer
McAninch Flooring LLC
11.2016 - 02.2019
Owner/Installer
McAninch Flooring
10.2007 - 10.2016