John McCarthy
MA - Medway,MA
Summary
Retail operations professional with 35 years of extensive experience in streamlining store processes and driving team performance. Proven track record of fostering collaboration and meeting operational goals. Skilled in inventory management and customer service excellence, adaptable to dynamic retail environments.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions.
Overview
24
24
years of professional experience
Work History
Store Manager of Operations
Roche Brothers Inc
09.2013 - Current
- Increased sales by 12% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Grocery Manager
Roche Brothers Inc
03.2001 - 09.2013
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Improved overall sales by identifying market trends and optimizing product selection.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Business Administration And Management
Northeastern University
Boston, MAAssociate of Science - Criminal Justice
Massachusetts Bay Community College
Wellesley Hills, MA05-1994
Skills
- Customer service
- Retail inventory management
- Store operations
- Payroll management
- Project management
- Supply ordering
- Vendor management
- Financial operations management
Timeline
Store Manager of Operations
Roche Brothers Inc
09.2013 - Current
Grocery Manager
Roche Brothers Inc
03.2001 - 09.2013
Business Administration And Management
Northeastern University
Associate of Science - Criminal Justice
Massachusetts Bay Community College
Similar Profiles
Demar RivasDemar Rivas
Construction Worker at Roche Brothers IncConstruction Worker at Roche Brothers Inc
Jayden SajousJayden Sajous
Cashier Team Lead at Roche Brothers SupermarketsCashier Team Lead at Roche Brothers Supermarkets
Stephanie MixcoStephanie Mixco
Barista/Cashier at Roche Brothers SupermarketsBarista/Cashier at Roche Brothers Supermarkets