John McCoy
New Britain,CT
Summary
To support the operations, growth and profitability of an organization that provides challenges and encourages advancement while gaining experience. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service / Sales
Safe Home Security Inc
12.2010 - 01.2012
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Manage incoming and outgoing calls for busy Corporate office
- Perform administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
Warehouse / Shipping / Receiving
Better Life Line
03.2010 - 11.2010
- Handled day-to-day shipping and receiving overseeing more than 15 packages per day.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Shift Leader
Taco Bell
02.2007 - 01.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
GED -
Plainville High School
Plainville, CTSkills
- Customer Experience
- Critical Thinking
- Team Goals
- Sales Expertise
- Written and Oral Communications
- Corporate Policies and Procedures
Certification
- Culinary Arts Training
Additional Information
Asnuntuck Community College:
Finished courses in Psychology and Sociology
Timeline
Customer Service / Sales
Safe Home Security Inc
12.2010 - 01.2012
Warehouse / Shipping / Receiving
Better Life Line
03.2010 - 11.2010
Shift Leader
Taco Bell
02.2007 - 01.2010
GED -
Plainville High School
Similar Profiles
Alexandra BoyntonAlexandra Boynton
Resolution Specialist at Safe Home Security, IncResolution Specialist at Safe Home Security, Inc
Shonice PerrinShonice Perrin
Customer Service Representative/Sales at Safe Home Security, IncCustomer Service Representative/Sales at Safe Home Security, Inc
Fernando PazFernando Paz
Sales Representative at Safe Home Security, IncSales Representative at Safe Home Security, Inc
Taylor RobertsTaylor Roberts
Server/Hostess at Woon N Tap Bar And GrillServer/Hostess at Woon N Tap Bar And Grill
Eriel ROSARIOEriel ROSARIO
Security Field Supervisor at Allied Universal Security ServicesSecurity Field Supervisor at Allied Universal Security Services