Overview
Work History
Education
Skills
Timeline
Generic

John Mccray

Egg Harbor,NJ

Overview

42
42
years of professional experience

Work History

EVS Supervisor

Harrahscasino
08.2021 - Current
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Maintained required records of work hours, budgets and payrolls.
  • Evaluated employee performance and developed improvement plans.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Communicated repair needs to maintenance staff.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Kitchen Manager/Closing Manager

Golden Corral Buffet And Grill
06.2013 - 03.2021
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Maximized quality assurance by completing frequent line checks.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Oversaw food preparation and monitored safety protocols.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Checked and tested foods to verify quality and temperature.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Housekeeping Supervisor

Claridge Casino Hotel
03.1981 - 01.1984
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Evaluated employee performance and developed improvement plans.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Established and enforced safety protocols and guidelines for staff.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored staff performance and provided feedback to drive productivity.
  • Communicated repair needs to maintenance staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Increased employee performance through effective supervision and training.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Worked with front desk to respond promptly to all guest requests.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

High School Diploma -

Absegami High School
Egg Harbor, NJ
06.1980

Skills

  • Performance Improvement
  • Supply Replenishment
  • Customer Relationship Management
  • Resolve Complaints
  • Industrial Vacuum Cleaners
  • System Performance Evaluation
  • Mopping and Buffing Floors
  • Biohazard Procedures
  • Physics Demonstrations
  • Desktop Computers
  • Biohazard Cleanup
  • Cleaning and Sanitation
  • Health and Safety Compliance
  • Guest Relations
  • Cleanup Procedures
  • Carpet Cleaning
  • Dusting Furniture
  • Chemical Cleaners
  • Customer Service
  • Vacuuming and Sweeping

Timeline

EVS Supervisor

Harrahscasino
08.2021 - Current

Kitchen Manager/Closing Manager

Golden Corral Buffet And Grill
06.2013 - 03.2021

Housekeeping Supervisor

Claridge Casino Hotel
03.1981 - 01.1984

High School Diploma -

Absegami High School

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John Mccray