John McCurdy-Sanchez
Los Angeles,CA
Summary
To attain a position with a great company where I can interact with guest and demonstrate my superior leadership skills on daily basis. I am seeking a strong company that rewards for overarching results and has opportunity for future growth. I strongly believe my desire to provide an outstanding result consistently is going to contribute to my success with your company. Not only do I work diligently under pressure, but I am also very organized which contributes to my multi-tasking ability. Also, I am bilingual which is a strong competitive advantage in today’s marketplace. I carry myself with professionalism and continuously make great impression with my guest. I believe in making unforgettable experiences with all my guests that assures repeat business and high recommendations.
Overview
14
14
years of professional experience
Work History
General Manager
Embassy Suites Tulsa
Tulsa, OK
03.2022 - 08.2023
- Created monthly reports on performance metrics such as revenue, expenses, profit and loss.
- Developed service and sales strategies to improve retention and revenue.
- Created and managed budgets for travel, training and teambuilding activities.
- Reviewed completed work to verify consistency, quality and conformance.
- Managed daily operations of the business, including scheduling staff, ordering supplies and overseeing customer service.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed long-term plans for growth and expansion of the business.
- Tracked monthly sales to generate reports for business development planning.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Regional Director of Operations
Aimbridge
Dallas, Texas
04.2018 - 03.2022
- Dual GM Holiday Inn full service 211 room Courtyard 143 room April 2018 to Aug 2018
- Area Manager 4 hotels Aug 2018 to Sep 2019
- Regional Direcotr of Operations Sep 2019
- 211 rooms IHG Holiday Inn full-service property, 114 rooms IHG Holiday Inn Express and 99 rooms Staybridge suites 90 rooms Fairfield Inn, 84 rooms Fairfield Inn Ama, 132 rooms Spring Hill and 98 rooms Residence Inn by Marriot 78 rooms Sleep Inn and 60 rooms Comfort Inn by Choice Hotels Total rooms 966 total 9 hotels Develop and implement long and short-term plans to improve overall operational and financial performance Create and maintain a positive and professional working environment in the hotel Works closely with our Sales and Marketing team to ensure we are fulfilling the needs of our flight crew contracts
Area General Manager
IHG Crowne Plaza San Antonio Airport
San Antonio, TX
08.2016 - 04.2018
- Responsible for all aspects of successfully operating a Full Service 387 room hotel with 3 banquet rooms and 8 board rooms with 5000 sq.ft
- And catering space a O Nine restaurant and Starbucks coffee shop
- Highly efficient and shown leadership evaluating and executing methods and techniques to issues concerning the efficiency and effectiveness of department operations
- Works closely with our Sales and Marketing team to ensure we are fulfilling the needs of our flight crew contracts as well as our MEPS government contracts
- Responsible for all aspects of training and development for all hotel associates
- Conduct daily meetings with all department heads to discuss hotel needs and performance to ensure we are delivering exceptional stay experiences for our guest
- Reports daily with hotel ownership, discussing hotel service scores, revenue and budgeting.
Intern General Manager
Disneyland Grand Cali Hotel Resort
Anaheim, CA
01.2014 - 08.2016
- Full responsibility for operational management and profit and loss performance for hotel property with over 545 union and non-union cast members
- 1019 rooms Responsible for conversion of residential property to an all-suites hotel
- Successfully transitioned the property from 30 day or longer to transient daily stays
- Worked with outside vendors
- To establish website and ecommerce for hotel
- Developed and manage a sales budget over $25 million and an operations budget in excess of $10 million
- Responsible for cost control, profit and loss performance, service contract negotiations, residential to suite Successfully built corporate account base by attending trade shows and prospected using 'backyard' calls to generate new accounts
- Personally manage 5 top corporate accounts that generate $225K per year in revenue
- Develop and implement long and short-term plans to improve overall operational and financial performance, facility improvement and guest satisfaction
- Established all Standards & Procedures for the Front Desk, Housekeeping, Reservations and Maintenance departments: wrote employee handbook for union and non-union cast members.
Dual General Manager
Holiday Inn Full Service/Staybridge
Austin, TX
05.2009 - 06.2014
- Responsible for all aspects of successfully operating a Full Service 210 room hotel with over 10,000 square feet of banquet and catering space
- Staybrige 128 Rooms oversee
- Highly efficient and shown leadership evaluating and executing methods and techniques to issues concerning the efficiency and effectiveness of department operations
- Pre-Opening experience in Full Service and Limited-Service Hotels and Full-Service Restaurant Operations
- Responsible for all aspects of training for all hotel associates, yielding a 10% increase in Guest Service Scores for property
- Managed a 3.5 million Dollar renovation for re-branding of Holiday Inn Re-Launch
- Responsible for new training via Skype and video conference calls for Guest Service Training Recognition programs for associates and managers.
Education
Bachelor of Science in Aviation -
Liberty University
01.2017
Diploma -
South Gate High School
01.2008
Skills
- Understand; manage to, train managers on profit loss statements, collections, and accounting
- Multi-unit management, recruiting, team building, successor training, increase employee capabilities
- Motivate staff to exceed company goals, standards, and objectives by positive leadership
- Microsoft Word, PowerPoint, Excel, Outlook; Citrix, Windows based and DOS systems
- Hospitality background, Team Player, Follows-ups, Problem solving
References
Available Upon Request
Timeline
General Manager
Embassy Suites Tulsa
03.2022 - 08.2023
Regional Director of Operations
Aimbridge
04.2018 - 03.2022
Area General Manager
IHG Crowne Plaza San Antonio Airport
08.2016 - 04.2018
Intern General Manager
Disneyland Grand Cali Hotel Resort
01.2014 - 08.2016
Dual General Manager
Holiday Inn Full Service/Staybridge
05.2009 - 06.2014
Bachelor of Science in Aviation -
Liberty University
Diploma -
South Gate High School
Similar Profiles
KENYA WILLIAMSKENYA WILLIAMS
Front Desk Guest Service Agent at Embassy Suites By Hilton Atlanta GalleriaFront Desk Guest Service Agent at Embassy Suites By Hilton Atlanta Galleria
Nallely MendozaNallely Mendoza
Front Desk Agent at Embassy Suites by Hilton PalmdaleFront Desk Agent at Embassy Suites by Hilton Palmdale
Lien DaukLien Dauk
Passenger Transport Driver at Embassy Suites by Hilton Minneapolis AirportPassenger Transport Driver at Embassy Suites by Hilton Minneapolis Airport
Ludwing FinoLudwing Fino
Digital Media Associate at Kids Artistic RevueDigital Media Associate at Kids Artistic Revue
Maria Fernanda OrtegaMaria Fernanda Ortega
Immigration Paralegal at Hadsell Stormer Renick & Dai LLPImmigration Paralegal at Hadsell Stormer Renick & Dai LLP