John McDermott
Minneapolis,MN
Summary
Talented professional with expert leadership and management talents. Composed persona known for having excellent drive. Insightful Sr. Operations Lead with 7 years of customer service experience.
Overview
8
8
years of professional experience
Work History
Senior Operations Lead
1-800-got-junk
Minneapolis, MN
04.2021 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Delegated operational daily tasks to employees, streamlining daily progress and efficiency.
- Managed, trained and motivated shift leads and sales leads to continuously improve knowledge and abilities in the field.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Monitored over 80 employees' day-to-day activities and made plans to rectify issues
Operations Lead
1-800-got-junk
Minneapolis, MN
04.2019 - 04.2021
- Performed quality control and monitored production efforts.
- Interviewed and trained 100+ new employees in 4 years.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
Team Lead
1-800-got-junk
Minneapolis, MN
03.2018 - 04.2019
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Driver/Mover
1-800-got-junk
Minneapolis, MN
05.2015 - 04.2019
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Sold service onsite and dealt with any price negotiations and cancellations
Education
No Degree - Marketing And Sales
Skills
- Focus and Follow-Through
- Department Oversight
- Problem Anticipation and Resolution
- Business Leadership
- Management Training
- Tracking Metrics
- Operations Management
- Logistics
- Waste Management and Reduction
- Customer Experience
- Originality and Creativity
Timeline
Senior Operations Lead - 1-800-got-junk
04.2021 - Current
Operations Lead - 1-800-got-junk
04.2019 - 04.2021
Team Lead - 1-800-got-junk
03.2018 - 04.2019
Driver/Mover - 1-800-got-junk
05.2015 - 04.2019
University of Wisconsin - Stout - No Degree, Marketing And Sales
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