John McDonald

• Sourced, vetted and managed vendors needed to accomplish project goals.
• Reported regularly to managers on project budget, progress and technical problems.
• Coordinated material procurement and required services for projects within budget requirements.
• Monitored project performance to identify areas of improvement and make adjustments.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Developed and implemented strategic project plans to meet business objectives.

Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

• Trained and developed team members to build human capital.
• Generated revenues yearly and effectively capitalized on industry growth.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Responded to customer requests for products, services, and company information.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.