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Associate Principal Engineer

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Senior leadership professional with proven ability to drive strategic initiatives and foster team collaboration. Adept at navigating complex challenges, consistently delivering impactful results, and adapting to changing dynamics. Strong skills in project management, stakeholder engagement, and organizational development. Known for reliability and focus on achieving measurable outcomes.

• 17 years of experience in IT & ITES sector, of which 10 years of experience in Technical Support Operations for EMEA region, in Dell, & Managing a team of 5-8 people as Principal Architect in Performance Engineering & Application Support.
• Proven experience in managing stake holders across different cross functional teams and across different geographical location.
• Proven experience in Application Management and Technical support, Computer Hardware and Networking, Problem Management, Defect Management, Project Management, People management.
• Managing a team of 8 members in IT Service Desk & Application Support & deployment and has experience in project like Test Environment build outs, Process transitions, Application Onboarding.
• Currently working as a Performance Engineering Architect for the Performance Engineering team for Dell Technologies, managing a team 5-8 in India & Brazil
• Did 4 weeks secondment for Dell International Services Manila Philippines, of transitioning the process from Dell to OSP Partners successfully. Has been trained on Analytical Troubleshooting and Diagnosis at Dell Inc Bratislava Slovakia. Has worked in Malaysia for 2 weeks on Test Environment build out.
• Have extensive experience is working with cross functional teams across different geographical location and successfully delivering on the assigned task on time. Has a Bachelor’s Degree in Business Administration, with a Diploma on Computer Hardware and Networking.

Dynamic Senior Analyst with extensive experience at Dell Technologies, specializing in sales operations and customer experience and sales account management. Skilled in Excel, Power Automate. Demonstrates strong collaboration and project management abilities.

Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.

Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.

Results-driven business professional with extensive experience in management, financial oversight, and customer service across public and private sectors. Recognized for exceptional interpersonal skills that foster collaboration among management, peers, employees, vendors, and clients to achieve strategic business objectives. Demonstrates strong leadership capabilities and adaptability in dynamic environments, consistently driving projects to successful completion while maintaining high standards. Expertise in project management, team coordination, and delivering exceptional performance under pressure enhances the ability to navigate complex challenges effectively.

Personable and detail-oriented with strong foundation in engineering principles and problem-solving. Solid understanding of core concepts in mechanics and electronics, with practical skills in CAD and MATLAB. Committed to leveraging technical knowledge to drive innovative solutions and contribute to team success.

Professional with strong background in hospitality and service management. Known for improving workflow and team coordination to ensure timely and accurate service. Reliable and adaptable, consistently meets changing demands and maintains high standards. Skilled in communication and team leadership.
Experienced hospitality professional prepared for leadership role in high-paced food service environments. Known for strong team collaboration, ensuring smooth operations and seamless service. Skilled in multitasking, problem-solving, and maintaining high standards under pressure. Highly adaptable, reliable, and focused on achieving results through effective coordination and communication.

Passionate and determined IT Professional with over 14 years of Industry experience in Leading agile teams,planning projects.

Experienced Principle Systems Development Engineer with outstanding background in New Product Introduction (NPI) schedules, including rapid issue resolution. Proudly developed, supported and enhanced design. Driven, analytical, and innovative, with solid foundation in engineering principles and problem-solving techniques. Possesses comprehensive understanding of software development lifecycle and strong coding skills in C, C#, C++ and Python. Capable of delivering impactful solutions that enhance performance and efficiency.

John McDonald

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Principal Systems Development Engineer

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Master of Arts - Project Management

Associate of Science - Electrical Engineering

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Principal Systems Development Engineer

Master of Arts - Project Management

Associate of Science - Electrical Engineering

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