John McGee
Mansfield,MA
Summary
Customer-focused leader skilled in relationship management and team development. Achievements include enhancing sales techniques and resolving customer issues promptly to maintain satisfaction and drive sales growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
Ferguson Enterprises LLC
Quincy, Massachusetts
06.2024 - 03.2025
- Delivered superior customer service by managing daily sales initiatives effectively.
- Provided coaching on product knowledge and sales techniques for improved team outcomes.
- Conducted analysis of local market trends to uncover new business opportunities.
- Led regular team meetings to ensure alignment on goals and address challenges.
- Ensured adherence to company policies and safety standards in branch operations.
- Built strong relationships with clients to foster loyalty within the community.
- Set branch growth, sales, and profit objectives in partnership with corporate office while maintaining annual budget compliance.
Branch Operations Manager
S. G. Torrice
Randolph, Massachusetts
08.2019 - 05.2024
- Coordinated staff schedules to optimize operational efficiency.
- Resolved customer complaints promptly to maintain satisfaction.
- Implemented safety protocols, ensuring a secure work environment.
- Managed inventory of cash and supplies to support operations.
- Led a team of sales representatives, achieving monthly performance targets.
- Conducted training sessions, enhancing staff product knowledge and sales skills.
- Coached staff on policies and performance strategies for improved outcomes.
Assistant Store Manager
Lowes Home Improvment
Milford, Massachusetts
11.2011 - 01.2017
- Supervised daily store operations, ensuring compliance with company policies.
- Trained and mentored new staff on customer service strategies and product knowledge.
- Managed inventory levels to optimize stock availability and visual merchandising.
- Collaborated with team members to design engaging store displays and promotions.
- Conducted employee performance evaluations to support professional development initiatives.
- Oversaw daily cash handling procedures, reconciling discrepancies promptly.
- Provided mentorship to employees to enhance sales, upselling, and cross-selling techniques.
Education
Some College (No Degree) - Business Administration and Management
Bridgewater State University
Bridgewater, MASome College (No Degree) - Business Administration
Massasoit Community College
Brockton, MASkills
- Customer service
- Sales forecasting
- Market analysis
- Inventory management
- Team leadership
- Relationship management
- Conflict resolution
- Safety compliance
Certification
- Dale Carnegie Leadership Training
Timeline
Branch Sales Manager
Ferguson Enterprises LLC
06.2024 - 03.2025
Branch Operations Manager
S. G. Torrice
08.2019 - 05.2024
Assistant Store Manager
Lowes Home Improvment
11.2011 - 01.2017
Some College (No Degree) - Business Administration and Management
Bridgewater State University
Some College (No Degree) - Business Administration
Massasoit Community College
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