Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHN MCGOVERN

Redwood City,CA

Summary

Customer-focused professional with experience in sales, service, and instruction roles. Proven ability to build strong client relationships, assess individual needs, and deliver high-quality experiences in fast-paced environments. Skilled in communication, transaction accuracy, and follow-up, with a strong commitment to safety, reliability, and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Sales Associate

Sonic Automotive
02.2025 - 01.2026
  • Greeted customers on the lot and in the showroom, answering questions about inventory and brand offerings.
  • Analyzed customer preferences to recommend suitable vehicles and guide purchasing decisions.
  • Executed sales transactions accurately and efficiently to ensure a seamless customer experience.
  • Utilized CRM tools to track customer interactions and manage effective follow-up communication.
  • Built strong customer relationships that generated repeat business and referrals.

Front of House Employee

Nick the Greek
07.2023 - 02.2025
  • Built rapport with regular customers by remembering names, preferences, and personal details to enhance the guest experience.
  • Maintained excellent service standards in high-pressure environments, including peak hours and understaffed shifts.
  • Performed closing duties to ensure the restaurant was fully prepared for next-day operations.
  • Managed cash register operations with consistent accuracy and control.

Swim Instructor

La Petite Baleen Swim School
07.2021 - 06.2022
  • Delivered daily swim instruction to students of varying ages and skill levels.
  • Fostered a fun, supportive learning environment using engaging activities, games, and instructional aids.
  • Built swimmer confidence through consistent positive reinforcement and constructive technique feedback.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure safety and emergency readiness during lessons.

Education

High School Diploma -

Woodside High School
Woodside, CA
06.2023

Skills

  • Customer Service & Relationship Building
  • Sales Consultation & Upselling
  • Communication & Active Listening
  • CRM & Customer Follow-Up
  • Cash Handling & Transaction Accuracy
  • Time Management & Multitasking
  • High-Pressure Environment Performance
  • Instruction & Coaching (All Ages & Skill Levels)
  • Safety Awareness & Emergency Preparedness
  • Team Collaboration & Independent Work

Timeline

Sales Associate

Sonic Automotive
02.2025 - 01.2026

Front of House Employee

Nick the Greek
07.2023 - 02.2025

Swim Instructor

La Petite Baleen Swim School
07.2021 - 06.2022

High School Diploma -

Woodside High School