John McGraw
Laurel,MT
Summary
Accomplished professional with a robust background in sales and installation at Win-Dor Industries, showcasing exceptional customer service and problem-solving skills. Proven track record of enhancing safety and efficiency, evidenced by leading teams and improving operational protocols. Expert in utilizing technology and tools to exceed customer expectations.
Overview
23
23
years of professional experience
Work History
Sales Associate
Billings Window and Door
11.2023 - Current
- Answered customers' questions regarding products, prices, availability.
- Recorded accurate and efficient records in customer database.
- Assist/ mentor installers with installation of window, door, and glass products on construction/ residential job sites.
- Use a wide variety of hand tools, power tools, and wood working tools.
- Drive a variety company vehicles to job sites (pickups, box truck w/ air brakes), while maintaining vehicle cleanliness.
- Use computers, phones, and quoting software to accurately produce estimates and orders.
- Maintain a clean driving record.
- Participate in weekly and monthly staff meetings.
- Unload delivery trucks/ keeping track of inventory.
- Responsible for company credit cards, purchases, invoices and payments.
- Assess jobsites before installation of products.
- Use of variety of measuring devices, which include the knowledge of additions, subtraction, multiplication, division, fractions and a combination of these daily.
Inside Sales Representative
Win-Dor Industries
03.2013 - 11.2023
- Managed friendly and professional customer interactions.
- Consult with customers to achieve desired results for their projects.
- Use a variety of measuring devices accurately.
- Answered customers' questions regarding products, prices, and availability.
- Use company computer, phones, and software programs to create estimates and orders.
- Assist with installation of window, door, and glass products.
- Use a wide variety of hand tools, power tools, and wood working tools
- Service windows and door products.
- Drive company vehicles to job sites.
- Maintain a clean driving record.
- Communicate with management to ensure product quality, employee performance, efficient work flow.
- Participate in monthly staff meetings.
- Deliver window and door product using pickups, box vans, box truck w/ air brakes.
Transportation Security Officer
Department Of Homeland Security, TSA
11.2011 - 03.2013
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Mentor and train new hire officers.
- Maintain composure and state of mind in escalated situations, with disruptive/ angry passengers.
- Manage staff schedules, breaks, and shift changes.
- Assist management with employee performance reviews.
- Elevated my employment to Lead Transportation Security Officer.
Window and Door Installer
Win-Dor Industries
08.2001 - 11.2011
- Enhanced overall job site appearance through diligent cleanup efforts after every completed installation project.
- Installation of window, door, and glass products, and all like products on location.
- Use a variety power tools, hand tools, and wood working tools.
- Use of variety of measuring devices, which include the knowledge of additions, subtraction, multiplication, division, fractions and a combination of these daily.
- Assess job site/ location prior to installation date.
- Consult with customers to achieve desired results through direct and over the phone communication.
- Maintain commercial, residential, and new commercial codes and procedures.
- Responsive to repairs and needs of customers.
- Drive and maintain, and the cleanliness of company vehicles, including forklifts, bucket lifts in and outside of buildings reaching heights of 20'.
- Stock and maintain accurate inventory of products, materials used daily.
- Responsible for company credit cards, access cards, purchases, invoices, receipts and collection of payments.
- Assist in hiring and termination of employees.
Education
High School Diploma -
Billings Central
Billings05-1999
Skills
- Customer service
- Teamwork and collaboration
- Conflict resolution
- Time management
- Positive and professional
- Problem-solving skills
- Reliable and punctual
- Computer Skills
- Responsible
- Verbal and written communication
Timeline
Sales Associate
Billings Window and Door
11.2023 - Current
Inside Sales Representative
Win-Dor Industries
03.2013 - 11.2023
Transportation Security Officer
Department Of Homeland Security, TSA
11.2011 - 03.2013
Window and Door Installer
Win-Dor Industries
08.2001 - 11.2011
High School Diploma -
Billings Central