Summary
Overview
Work History
Education
Skills
Timeline
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John McGregor

New Berlin,WI

Summary

Adept at fostering customer relationships and enhancing service quality, I significantly improved client satisfaction at Alto-Shaam Inc. With expertise in CRM and exceptional problem-solving skills, I led teams to exceed performance metrics, leveraging my sales acumen and multitasking abilities to drive business growth and team development.

Overview

20
20
years of professional experience

Work History

Parts and Service Specialist

Alto-Shaam Inc.
04.2017 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Mentored junior staff members on best practices regarding service excellence while modeling exemplary behavior at all times.
  • Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.

Service Manager

General Parts Group
01.2013 - 02.2017
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.

Inside Sales Representative

Alto-Shaam, Inc.
01.2005 - 01.2013
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM software to maintain detailed contact logs and account records.
  • Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.

Education

Bachelor of Arts - History

University of Wisconsin, Milwaukee
Milwaukee, WI
05-1993

Skills

  • Professional telephone demeanor
  • Live chat support
  • Sales expertise
  • Customer relationship management (CRM)
  • Customer RMA management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Relationship building
  • Microsoft Excel
  • Call center experience
  • Computer proficiency
  • Task prioritization
  • Product knowledge
  • Team development
  • Order processing

Timeline

Parts and Service Specialist

Alto-Shaam Inc.
04.2017 - Current

Service Manager

General Parts Group
01.2013 - 02.2017

Inside Sales Representative

Alto-Shaam, Inc.
01.2005 - 01.2013

Bachelor of Arts - History

University of Wisconsin, Milwaukee

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John McGregor