John Mckibben
Cedar Park,TX
Summary
Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
26
26
years of professional experience
Work History
Team Lead
Walmart
Cedar Park, TX
02.2018 - Current
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team performance against targets, taking corrective action where necessary.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Assistant Store Manager
All Parts Auto
San Jose, CA
02.2001 - 06.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided training to new employees on company policies and procedures.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Technician
Schwager Davis Inc.
San Jose, CA
03.2003 - 07.2006
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Operated specialized diagnostic tools used to identify system faults.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Apprentice Technician
Mission Valley Ford Truck Sales
San Jose, CA
11.1998 - 11.2001
- Performed troubleshooting to diagnose and resolve technical issues.
- Followed service schedules to perform regular maintenance on cars and trucks in accordance with manufacturer recommendations.
- Provided estimates of repair costs based on customer complaints or visual inspections of the affected areas.
- Operated hydraulic lifts safely when raising vehicles off the ground during repairs.
- Repaired or replaced parts such as alternators, starters, water pumps, radiators, fuel pumps, ignition coils, and spark plugs.
- Diagnosed vehicle problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
Education
High School Diploma -
Santa Teresa High School
San Jose, CA06-1999
Some College (No Degree) - Automotive Technology
Central County Occupational Center/Program
San Jose, CASkills
- Production Monitoring
- Schedule Management
- Performance monitoring
- Coaching and Mentoring
- Operations Management
- Equipment Maintenance
- Talent Acquisition
Accomplishments
- Teachers association honors award for excellence in automotive technology
- Lead technician and shop foreman for 3 years
- Recognition for leadership of two shops during record breaking sales years
- Fast tracked into Ford ASSET program in first year of employment
Timeline
Team Lead
Walmart
02.2018 - Current
Technician
Schwager Davis Inc.
03.2003 - 07.2006
Assistant Store Manager
All Parts Auto
02.2001 - 06.2010
Apprentice Technician
Mission Valley Ford Truck Sales
11.1998 - 11.2001
High School Diploma -
Santa Teresa High School
Some College (No Degree) - Automotive Technology
Central County Occupational Center/Program