John McKinney
Roswell,New Mexico
Summary
Hardworking skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in environments. Multilingual Grocery Stocker with team-oriented nature and expertise to handle checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales. Hardworking skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in environments. Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Sales Floor Team Member, DTS Truck
Big Lots
08.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported promotional plans by updating signage with price changes.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Communication with customers professionally and proactively to provide product information and advice.
- Utilized customer feedback to improve services and apply best practices.
- Processed payments and provided receipts to establish proof of transaction.
- Recommended accessories and complementary purchases to boost revenue.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
- Regularly reviewed promotional materials to verify accuracy of product information.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Owner
McKinney Services LLC
08.2020 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Founded and managed a Handyman business, growing revenue to $85,000.00 in first year.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Prepared annual budgets with controls to prevent overages.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Maintenance Worker
Spring River Apartments
05.2019 - 08.2020
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Installed new locks, door handles, and door closers.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Properly handled, transported, and disposed of recycled materials.
- Conducted repairs on equipment to return machines and tools to functionality.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Worked with vendors to procure parts and materials for repairs, examining quality and performance.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Reported issues to property manager so effective resolutions could be put into place.
- Performed preventive maintenance and repairs on various types of equipment.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Rewired and replaced faulty electrical components in equipment.
- Repaired and replaced pumps, valves and motors.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Installed and maintained plumbing and HVAC systems.
- Wrote and revised maintenance procedures.
- Diagnosed and repaired complex mechanical and electrical systems.
Plumbing Supervisor
Creading
02.2018 - 07.2020
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Complied with state plumbing codes throughout duration of each project.
- Measured, threaded, and cut materials to correct angles.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Filled pipe systems with water and air to determine location of leaks.
- Selected type and size of piping required for each project.
- Read blueprints to determine appropriate materials and procedures for each project.
- Eliminated risks by correctly identifying potential safety hazards.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Inspected sewers and piping systems to assess quality and condition.
- Offered guidance and training to junior team members.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Created and implemented plans to maximize efficiency of workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Sourced suppliers and purchased necessary materials for work.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Assisted in recruiting and hiring new construction and extraction workers.
- Communicated with stakeholders on job milestones.
Plumber Technician
Crouch Plumbing
01.2014 - 02.2018
- Installed, repaired and maintained water, gas and sewer systems.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Studied building plans and working drawings to determine work aids required and sequence of installations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Planned pipe system layout, installation and repair according to specifications.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Assisted with repairs to steam, drainage, and sewer lines.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Inspected sewers and piping systems to assess quality and condition.
- Filled pipe systems with water and air to determine location of leaks.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Prepared budgets and estimated costs for potential work on piping systems.
- Fabricated piping pieces and components in line with design specifications for each system.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
- Eliminated risks by correctly identifying potential safety hazards.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Used clamps and brackets to attach pipes to walls, structures and fixtures.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Operated ground microphones and listening discs to locate hidden water line leaks.
Education
High School Diploma -
University High School
Roswell, NM05.1998
Skills
- [Type] Sales Techniques
- [Product or Service] Expertise
- Loss Prevention
- Sales Trends
- Store Cleaning
- Product Promotion
- Shipment Receiving
- Cleaning
- Product Processing
- Shipment Processing
- Cash Handling
- POS System Operation
- Shrinkage Control
- Customer Service
- Customer Assistance
- Retail Merchandising
- Payment Processing
- Product Knowledge
- Inventory Management
- Store Organization
- Reliable and Responsible
- Documentation and Reporting
- Positive Customer Engagement
- Decision-Making
- Adaptable and Flexible
- Store Policies and Procedures
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Register Opening and Closing
- Goal-Driven
- Honest and Dependable
- Friendly and Helpful
- Ability to Lift 40 Pounds
- Team Leadership
- Product Merchandising
- Customer Needs Assessment
- Store Opening and Closing
- Service Contracts
- Merchandise Rentals
- Dispute Mediation
- Sales Records Management
- POS Software
- Creative Thinking
- Excellent Written and Verbal Communication
- Exceeding Customer Expectations
- Attention to Detail
- Merchandising and Display
- Sales and Promotions
- Brand Promotion
- Product and Service Sales
- Computer Proficiency and Microsoft Office
- Engaging With Diverse Customers
- Team Cooperation
- Order Management
- Meeting Sales Goals
- Inventory and Stocking
- Staff Support
- Product Runs
- Cash Register Operation
- Special Orders
- Repair Cost Estimation
- Building Customer Loyalty
- Security Practices
- Relationship Building
- Basic Mathematics
- Merchandise Recommendations
- Item Ticketing and Pricing
- Sales Floor Organization
- Informed Product Selections
- Organization
- Retail Metrics and Goals
- Flexible Hours
- Product Demonstrations
- Energy and Physical Stamina
- Safety and Cleanliness Standards
- Team Supervision
- Purchase Packaging
- Cash Drawer Management
- Information Analysis
Timeline
Sales Floor Team Member, DTS Truck
Big Lots
08.2023 - Current
Owner
McKinney Services LLC
08.2020 - 09.2023
Maintenance Worker
Spring River Apartments
05.2019 - 08.2020
Plumbing Supervisor
Creading
02.2018 - 07.2020
Plumber Technician
Crouch Plumbing
01.2014 - 02.2018
High School Diploma -
University High School
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