Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

John McLaughlin

Galloway,NJ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
25
years of professional experience

Work History

Store Manager

CVS Pharmacy
06.2014 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Lead in creating exciting merchandise displays to catch attention of store customers.
  • Maximized sales and minimized shrink through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Store Director

Acme Markets
05.1998 - 08.2013
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reported to district manager regarding store and staff issues, financial goals and sales.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized information technology to record sales figures, for data analysis and forward planning.
  • Managed team of 20-75 cashiers and department staff.
  • Assessed newly unpacked merchandise and instructed stock clerks to add to display cases and displays.

Education

High School Diploma -

Lower Cape May Regional High School, Cape May, NJ

Skills

  • Employee Motivation
  • Team Leadership
  • Mentoring
  • Merchandising
  • Loss Prevention Procedures
  • Goals and Performance
  • Product and Service Sales
  • Maximizing Profitability
  • Order Management
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager - CVS Pharmacy
06.2014 - Current
Store Director - Acme Markets
05.1998 - 08.2013
Lower Cape May Regional High School - High School Diploma,

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John McLaughlin