John McLaughlin
Rochester,IL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and negotiation, honed at Pro Com and La-Z-Boy. Excelled in building rapport and resolving conflicts, demonstrating teamwork, and leveraging problem-solving skills. Achieved consistent customer satisfaction and operational efficiencies, showcasing an above-average memory and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Sales Associate
La-Z-Boy
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built report with customers to encourage repeat business.
- Managed deliveries for customers and the store
- Maintain up to date knowledge on product
- Provided positive first impressions to welcome existing, new, and potential customers.
Collections Agent
Pro Com
10.2023 - 05.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with clients for best payment options
Education
High School Diploma -
Rochester High School
Rochester, IL05-2005
Skills
- Customer service
- Teamwork and collaboration
- Reliable and punctual
- Problem-solving skills
- Negotiation Skills
- Above average Memory
Timeline
Sales Associate
La-Z-Boy
07.2024 - Current
Collections Agent
Pro Com
10.2023 - 05.2024
High School Diploma -
Rochester High School
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