John Mclaughlin
Stratford
Summary
To gain full-time employment with an established and growing company offering room for advancement. Starting Salary requirements: $45,000 - $50,000
Personable and organized individual with talent for managing schedules and coordinating services. Possesses strong communication skills and adept at using software tools for tracking and reporting. Dedicated to ensuring smooth operations and achieving high levels of client satisfaction.
Overview
27
27
years of professional experience
Work History
Service Coordinator
Universal Supply Company
07.2019 - 11.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Managed and coordinated service teams to achieve successful completion of service projects.
HVAC Parts Manager/Inside Sales
General Insulation Company
03.2016 - 06.2017
- Managed HVAC Inventory(Flat sheets, hardware, sheet metal fittings, insulation)
- Quotes and Purchase Orders for Stock and Customers
- Negotiate with vendors on competitive pricing
- Scheduling of Deliveries to Customers
- Phone orders and walk-ins
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
Maintenance Purchaser
J&J Snack Foods
01.2013 - 09.2015
- Order machine parts for Maintenance for down machines
- Negotiate with vendors on competitive pricing
- Scheduling of vendors, contractors, service calls for plant issues and projects
- Certifications and calibrations of machines
- Negotiate Preventative Maintenance Contracts
- Instituted an Asset Allocation Program
- Maintain Shop Inventory
- Negotiated with suppliers, vendors and other representatives.
- Prepared purchase orders using ERP systems, ensuring accurate data entry and timely communication with suppliers.
- Checked items received against items ordered by verifying receipts.
- Improved supplier relationships, resulting in better product quality and delivery times.
- Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Managed and maintained purchase orders and invoices.
Laborer
Allrisk Property Damage
12.2008 - 03.2011
- Demolition
- Mold, Fire and sewage Clean-ups
- Construction and Final clean of Properties
HVAC/Warehouse, Shipping & Receiving
DJ Wagner HVAC
02.1998 - 05.2007
- Construction - Residential & Commercial/Office
- Managed shop & kept inventory
- Scheduled deliveries & pickups of material for on-going jobs
- Purchased equipment & material for jobs
- Quoted material for large commercial jobs
- Received all incoming material(UPS, Fed-ex, trucking companies)
- Forklift certified
- 4-1/2 yrs
- In the field on large jobsites, installed ductwork & set roof top units
- 4-1/2 yrs
- As Purchaser/Job coordinator
- Mechanically inclined, well rounded with many tools
Education
Certification - HVAC
Pennco Tech
01.1998
Skills
- Telephone communication
- Client advocacy
- Notetaking and documentation
- Team leadership
- Organizational skills
- Multitasking
- Logistics coordination
- Teamwork
Timeline
Service Coordinator
Universal Supply Company
07.2019 - 11.2024
HVAC Parts Manager/Inside Sales
General Insulation Company
03.2016 - 06.2017
Maintenance Purchaser
J&J Snack Foods
01.2013 - 09.2015
Laborer
Allrisk Property Damage
12.2008 - 03.2011
HVAC/Warehouse, Shipping & Receiving
DJ Wagner HVAC
02.1998 - 05.2007
Certification - HVAC
Pennco Tech
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