Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
Generic

John McNair

Melbourne

Summary

Professional with extensive experience in Sales, Customer Experience, and Customer Satisfaction. Proven ability to drive revenue growth while enhancing client relationships and ensuring exceptional service delivery.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Product Specialist

Capritta Fine Appliance & Air Conditioning
07.2020 - 08.2025
  • Responsible for handling existing and new customers with product selection
  • Creating quotes for customers selections
  • Following up with customers on possible sales opportunities
  • Maintain a client base of 200+
  • Tracking existing customers project scheduling
  • Working with customers on payments and deliveries
  • Keeping customers updated with product timeframes and and changes
  • Following up with customers after delivery to guarantee satisfaction
  • Opening and closing procedures
  • Maintaining showroom appearance
  • Working and maintaining builder clients
  • Achieved 3.5 million in sales annually

Sales Associate

Bridgestone
08.2019 - 07.2020
  • Developed and managed strong professional relationships with new and existing customers; served as liaison between management and customers; identified and resolved complex customer issues while ensuring customer satisfaction.
  • Supervised a staff of 8 employees, including training, development, motivation, and performance.
  • Held key holder position and handled store opening/closing, staff scheduling, inventory, and daily deposits.
  • Interfaced with 30+ customers per day; averaged $5,500 in daily sales; achieved customer ratings of 4.75/5.0.

Retail Sales Consultant

Spectrum
03.2018 - 12.2018
  • Selling to new and existing customers
  • Setting up new accounts for business and residential
  • Handling customer issues with billing and service
  • Scheduling customer installations and service calls.

Sales Associate

Bridgestone Americas
01.2015 - 01.2017
  • Developed and managed strong professional relationships with new and existing customers; served as liaison between management and customers; identified and resolved complex customer issues while ensuring customer satisfaction.
  • Supervised a staff of 12+ employees, including training, development, motivation, and performance.
  • Held key holder position and handled store opening/closing, staff scheduling, inventory, and daily deposits.
  • Interfaced with 30+ customers per day; averaged $3,500+ in daily sales; achieved customer ratings of 4.75/5.0.
  • Recognized as #1 Sales Representative within 1 year of hire.

Assistant Manager

Ultra Lounge
01.2012 - 01.2015
  • Trained and developed a high-performance team of 7+ staff to ensure world class customer service and support.
  • Led store opening/closing, daily deposits, inventory management, and order processing in a fast-paced environment.

Sales Manager

Verizon Wireless
01.2006 - 01.2011
  • Received multiple internal promotions from initial hire as Sales Representative due to stellar sales and performance.
  • Oversaw sales and customer service across 3 locations, from strategic planning and goal setting to staffing, scheduling, annual reviews, and performance management; served as Area Trainer for a district with 23+ employees.
  • Served as key point of contact for customer escalations; drove customer loyalty in a store generating $90M+ per year.
  • Improved kiosk profitability by 22%; supported merchandising and inventory management; reported to management.
  • Took over an underperforming store location to improve sales and exceed high-volume locations nationwide.

Lead Communications Specialist

AT&T Wireless
01.2004 - 01.2004

Senior Retail Sales Manager

Cingular Wireless
01.2000 - 01.2003

Education

Associate's Degree -

Asher School of Business
Norcross, GA

Skills

  • Retail sales expertise
  • Skilled in employee performance management
  • Financial performance analysis
  • Extensive customer service experience
  • Team management
  • Effective strategic planning
  • Proficient in staffing solutions
  • Retail operations management
  • Employee training

Certification

driver's license

Timeline

Product Specialist

Capritta Fine Appliance & Air Conditioning
07.2020 - 08.2025

Sales Associate

Bridgestone
08.2019 - 07.2020

Retail Sales Consultant

Spectrum
03.2018 - 12.2018

Sales Associate

Bridgestone Americas
01.2015 - 01.2017

Assistant Manager

Ultra Lounge
01.2012 - 01.2015

Sales Manager

Verizon Wireless
01.2006 - 01.2011

Lead Communications Specialist

AT&T Wireless
01.2004 - 01.2004

Senior Retail Sales Manager

Cingular Wireless
01.2000 - 01.2003

Associate's Degree -

Asher School of Business

Additional Information

  • KEY STRENGTHS
  • Strategic Planning Business Development Sales Operations Territory Management Team Leadership Best Practices Revenue Growth Performance Management Training & Motivation Staffing & Interviewing Relationship Building Sales Presentations Customer Service Influential Communications Team Building Customer Education Customer Management Project Management Reporting & Metrics Problem-solving

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