John McNevin
Dennis,MA
Summary
Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
12
12
years of professional experience
Work History
Cashier in Package Store
Adam Roderick
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
Service Advisor
Hyannis Honda
10.2021 - 04.2022
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Assisted Manager For Used Car Department Repairs
Hyannis Honda
05.2020 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Assistant Service Manager
Orleans Automotive A Divison Of Hyannis Automotive
03.2015 - 05.2020
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
Service Advisor
Orleans Toyota
05.2013 - 05.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Education
Bachelor of Science - Business Administration
Central Connecticut State University
New Britain, CT09-1970
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Professionalism and courtesy
- Product knowledge
- Complex Problem-solving
Timeline
Cashier in Package Store
Adam Roderick
05.2022 - Current
Service Advisor
Hyannis Honda
10.2021 - 04.2022
Assisted Manager For Used Car Department Repairs
Hyannis Honda
05.2020 - 03.2022
Assistant Service Manager
Orleans Automotive A Divison Of Hyannis Automotive
03.2015 - 05.2020
Service Advisor
Orleans Toyota
05.2013 - 05.2015
Bachelor of Science - Business Administration
Central Connecticut State University
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