Summary
Overview
Work History
Education
Skills
Timeline
Generic
John Cooper

John Cooper

Ocean Shores

Summary

Dynamic professional with extensive experience in customer service and security, notably at Bloodworks. Proven ability in process implementation and conflict resolution, ensuring timely delivery of sensitive materials. Skilled in report writing and surveillance techniques, consistently enhancing operational efficiency and safety. Committed to fostering strong relationships with clients and colleagues alike.

Overview

22
22
years of professional experience

Work History

Cashier

Dollar General
01.2020 - 01.2025
  • Provided outstanding customer service
  • Bagged sold items for customers
  • Rang up customer orders
  • Deterred theft by using physical presence
  • Responded to internal emergencies
  • Stocked shelves
  • Rotated product

Regional Courier

Bloodworks
Seattle
01.2012 - 01.2016
  • Responsible for the pick-up and delivery of blood, blood components, and supplies while maintaining deadlines and ensuring temperature-sensitive items are uncompromised
  • Developed and maintained the Cord Blood Courier Route
  • Built relationships with internal and external customers

Private Security

DirtFish Rally Driving School
Snoqualmie
01.2010 - 01.2012
  • Provided proactive access control and patrolled a 340 Acre property
  • Developed report forms and submitted activity and incident reports
  • Provided desktop support and reestablished remote monitoring for the CCTV system.

Private Security

Securitas Security Services
Bellevue
01.2009 - 01.2010
  • Assisted in the identification and resolution of access control issues
  • Patrolled property for trespassers, vandalism, and fire
  • Made security recommendations and submitted reports

Custom paint Matcher Cashier

Parker Paint
Seattle
01.2008 - 01.2009
  • Provided customer service, mixed paint, handled transactions, and managed store operations
  • Delivered products and conducted inventory audits

Lot Attendant

Parking Enforcement Services
Seattle
01.2005 - 01.2008
  • Ensured adherence to clients' parking policies
  • Issued parking notices and facilitated vehicle removal
  • Worked with supervisors and coworkers on issue resolution

Private Security

Phoenix Protective Corporation
Seattle
01.2003 - 01.2005
  • Detected, deterred, and apprehended shoplifters
  • Developed and implemented post orders
  • Managed employee schedules and assisted in payroll verification

Education

Certified Digital Forensic Examiner -

Cyber Security Institute
Lynnwood, WA
01.2010

Digital Forensics -

Edmonds Community College
Lynnwood, WA
01.2010

Tech Support Specialist -

Edmonds Community College
Lynnwood, WA
01.2010

Certificate Windows Forensics Essentials -

Cyber Security Institute
Lynnwood, WA
01.2009

AAAS - Criminal Justice

Shoreline Community College
Shoreline, WA
01.2003

Skills

  • Process implementation
  • Team leadership
  • Conflict resolution
  • Verbal communication
  • Customer service
  • Report writing
  • Process analysis
  • Interviewing skills
  • Surveillance techniques
  • Court-ready documentation

Timeline

Cashier

Dollar General
01.2020 - 01.2025

Regional Courier

Bloodworks
01.2012 - 01.2016

Private Security

DirtFish Rally Driving School
01.2010 - 01.2012

Private Security

Securitas Security Services
01.2009 - 01.2010

Custom paint Matcher Cashier

Parker Paint
01.2008 - 01.2009

Lot Attendant

Parking Enforcement Services
01.2005 - 01.2008

Private Security

Phoenix Protective Corporation
01.2003 - 01.2005

Certified Digital Forensic Examiner -

Cyber Security Institute

Digital Forensics -

Edmonds Community College

Tech Support Specialist -

Edmonds Community College

Certificate Windows Forensics Essentials -

Cyber Security Institute

AAAS - Criminal Justice

Shoreline Community College

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