John McPhail
The Joule Hotel
Carrollton,Texas
12
Years of experience
Strategic operations leader with extensive experience in the hospitality industry, focusing on team leadership, operational efficiency, and financial performance. Drives process improvements, optimizes labor costs, and enhances customer satisfaction. Mentors staff, manages budgets, and streamlines operations while maintaining high service standards.
Work History
GM Sassetta Italian Restaurant
10 Months- Reduced guest opportunities to zero by analyzing service patterns and implementing strategic changes.
- Streamlined ordering and inventory procedures to enhance accuracy and reduce waste
- Collaborated with chefs to create a stronger relationship between FOH and BOH
- Collaborated with chefs to strengthen communication and workflow between FOH and BOH
OSR 2.0 F&B Taskforce Manager
4 Years- Provided industry expertise and senior leadership guidance to align operations across multiple locations.
- Coached and mentored managers and hourly associates to consistently elevate customer experience standards.
- Enhanced guest satisfaction scores through proactive engagement and targeted service improvements.
- Provide industry expertise and senior leadership guidance across multiple locations.
Operations & Production Director
4 Years 6 Months- Led 24-hour cycle laundry department, supervising 1 supervisor and 30 employees to ensure operational efficiency.
- Developed efficient inventory system, enhancing par levels and streamlining inventory control processes.
- Cut outsourcing costs from $100K in 2016 to $38K in 2018.
- Reduced guest linen complaints from 203 in 2016 to 32 in 2018 through process enhancements.
- Developed an efficient inventory system, significantly improving par levels and inventory control.
- Achieved highest employee relations score (95%) in hotel, fostering a positive workplace culture.
- Implemented a preventive maintenance schedule in collaboration with engineering.
- Managed quarterly infection control reports.
Manager of Outlets
1 Year 2 Months- Led dining services for Draft Sports Bar and The Kitchen Table, overseeing a team of 60.
- Enhanced customer service standards, earning recognition from senior leadership.
- Achieved 2% year-over-year profit margin growth in one of five major revenue streams.
- Improved customer service standards, recognized by senior leadership.
- Performed quality control and sanitation audits to ensure compliance in food service operations.
Education
Bachelor of Science - Psychology
Skills
Production management
P&L oversight
Process Improvement & Efficiency
Process optimization
Customer satisfaction
Employee development
Scheduling & Compliance
Labor management
Relationship building
Scheduling adherence
Restaurant Management Software
Team leadership
Team player
Collaborative Leadership
Timeline
GM Sassetta Italian Restaurant
The Joule Hotel
11.2025 - CurrentRead More
OSR 2.0 F&B Taskforce Manager
MARRIOTT INTERNATIONAL
11.2021 - 11.2025Read More
Operations & Production Director
Sheraton Dallas, MARRIOTT INTERNATIONAL
09.2015 - 03.2020Read More
Manager of Outlets
Sheraton Dallas, MARRIOTT INTERNATIONAL
07.2014 - 09.2015Read More
University of Florida
Bachelor of Science from Psychology
Read More