John McWilliams
Dallas,TX
Summary
Motivational leader and organizational problem-solver with advanced management, team building and professional skills. Experience stepping into leadership roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance with staff.
Overview
28
28
years of professional experience
Work History
Quality Manager
VirTex
Plano, TX
07.2023 - Current
- Established metrics for measuring the effectiveness of existing QA processes and procedures.
- Collaborated with cross-functional teams to identify opportunities for improving the reliability of products and services.
- Ensured that all corrective action plans were completed within established timelines.
- Created reports that documented test results, identified trends, root causes, corrective actions taken.
- Assessed supplier capabilities through periodic audits and reviews of their quality management systems.
- Completed various financial and quality audits for different departments.
- Supervised and guided inspectors, technicians, and other staff.
- Monitored product trends and suggested changes.
- Reviewed quality control processes and procedures to ensure compliance with industry standards.
- Maintained current knowledge of relevant regulations, policies, procedures, and industry developments related to quality assurance.
- Monitored the implementation of corrective actions to address non-conformance issues.
- Provided guidance and training on quality assurance principles, techniques, and tools to team members.
- Kept records of quality reports and statistical reviews.
- Analyzed customer feedback data to assess overall product quality performance.
- Conducted process audits and inspections to identify areas for improvement in production quality.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Quality Director
BARTUSH SCHNITZIUS FOOD COMPANY
06.2019 - Current
- Oversee the Quality Management System for the organization
- Manage and oversee complaint handling/customer care process including the sign off and closure of all customer complaints upon completion of investigations
- Serve as Management Representative and SQF Practitioner for the company in the face of any 3rd party audits
- Oversee the Internal Audit program
- Oversee the CAPA program
- Review and update procedures and work instructions
- Conduct supplier audits
- Oversee the Purchasing Department
- Conduct Management Review Meetings, Biannually
- Complete weekly and monthly financial reports for the President of the Company.
Post Market Quality Assurance Manager
THERMI
Irving, TX
04.2016 - 04.2019
- Managed the complaint handling/customer care process
- Assisted with establishing Thermi's Quality Management System (QMS)
- Managed the investigation of Non-Conforming Reports, CAPAs and Supplier Corrective Action Reports
- Responsible for leading and overseeing the Weekly Complaint Meetings and Supplier Meetings
- Responsible for interviewing, hiring, disciplining and termination of employees
- Responsible for conducting annual performance reviews
- Oversaw the Internal Audit Program
- Project Lead experience with helping to establish new Quality Systems.
Quality Control Manager
Carroll Company
11.2014 - 11.2015
- Maintained and performed GMP equipment calibrations
- Participated in Customer and FDA audits for the facility
- Wrote and updated procedures for the QC Lab
- Oversaw and manage all of Quality Control to make sure that organizational goals are being met
- Initiated and investigated lab non-conformance reports of out-of-spec bulk and raw material products
- Initiated and investigated supplier non-conformance reports, CAPAs and Process Deviations
- Managed the testing and release of raw materials for production
- Interviewing, hiring, training, disciplining and termination of employees
- Conducted performance reviews for staff
- Managed Departmental Budget.
Quality Assurance/Quality Control Lead
IBA Molecular, Inc
Dallas, TX
10.2008 - 09.2011
- Performed analysis of all QC Lab testing
- Completed internal and external audits with FDA, customers and vendors
- Assisted Project Management Teams with new equipment installs
- Oversaw training documentation for all employees
- Performed weekly and monthly safety audits
- Reduced operation errors by over 50%
- Investigated and wrote reports for CAPAs.
Education
Master of Science in Business Management -
Texas A & M University-Commerce
12.2019
Bachelor of Science in Business Administration/Management -
Paul Quinn College
05.2013
Skills
- Operations Systems: Windows 2010, Lotus, Microsoft Office
- Application Software: Microsoft Excel, Word, PowerPoint, Access, SAP, Salesforce and SharePoint
- Operational Excellence
- Budget Preparation
- Continuous Improvement
- Compliance Monitoring
- Issue Resolution
- SOP Development
- Internal Auditing
- Customer Satisfaction
- Product Inspection
- Performance Monitoring
- Documentation Control
- Analytical Mindset
- Team Training
- Operational Improvements
- Quality Processes
- Statistical Process Control
- Document Management
- Problem-Solving Abilities
- Regulatory Compliance
- Mastery of Quality Processes
- Corrective Actions
- Total Quality Management
- Quality Management Systems
Groups
- ASQ Membership, 02/01/19, Present, Active member with the American Society for Quality (ASQ)
- Active Member of Kappa Alpha Psi Fraternity, Inc.
Timeline
Quality Manager
VirTex
07.2023 - Current
Quality Director
BARTUSH SCHNITZIUS FOOD COMPANY
06.2019 - Current
Post Market Quality Assurance Manager
THERMI
04.2016 - 04.2019
Quality Control Manager
Carroll Company
11.2014 - 11.2015
Quality Assurance/Quality Control Lead
IBA Molecular, Inc
10.2008 - 09.2011
Master of Science in Business Management -
Texas A & M University-Commerce
Bachelor of Science in Business Administration/Management -
Paul Quinn College
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