John Meacham
Davenport,United States
Summary
Highly motivated accomplished Telecommunications professional. Recognized as a team player and consistent performer. Seeking to contribute to an organization that could utilize the skills and experience as it relates to the technical expertise and overall attention to detail as it relates to voice networks.
Overview
24
24
years of professional experience
Work History
Network Engineer II
Spectrum
06.2020 - 01.2024
- My Primary responsibilities include the following:
- Conducted Design Meetings with other engineers, project managers and customers for upgrade/ MACD changes on an on-going basis.
- Worked with business users to determine call flow and call center requirements, solutions, reporting and systems enhancements.
- Documented all call flow configurations and call flow charts
- Worked with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
- Designed and configured large implementations Voice projects.
- Used Broadsource and EMU for MACD changes and design implementation.
Field Engineer
Fourteen IP
07.2019 - 04.2020
- Installation of Cloud-Based and On-Premises Telephone Systems in a hospitality environment
- Including analog Gateways, SIP devices and firewall installation
- As well as switches routers and fiber
- Integrated Hotel PMS equipment to the 14 IP platform and integrated with Jazzware.
- Extensive US travel.
Installation Engineer/Project Engineer
ACS Communications
05.2016 - 06.2019
- Primary focus is installation and service of Avaya IP Office and Avaya Legacy equipment and peripheral interfaces
- Maintain and install SIP, H323, Remote office worker, VPN and Voicemail servers
- Implementation of XIMA Multi Media and related Call Center environment.
- Collaborated with cross-functional teams to deliver seamless installation projects, resulting in improved client relationships
- Enhanced system performance by identifying and resolving installation-related issues
- Improved operational efficiency by conducting thorough site surveys prior to installations
- Increased overall system reliability by performing comprehensive post-installation testing and adjustments
- Demonstrated technical proficiency while adhering to safety protocols during equipment installations, reducing risk of accidents or delays
- Achieved fast resolution times on reported issues by leveraging extensive knowledge in diagnosis and repair practices for installed systems
- Boosted company reputation by consistently delivering high-quality service that led to increased word-of-mouth referrals from satisfied clients
- Evaluated final product's overall performance, reliability and safety
- Altered and modified designs to meet requirements and eliminate malfunctions
Systems Engineer
Matrix Communications
10.2011 - 05.2016
- Designed installed and supported both Digital and VoIP telecommunications solutions for enterprise customer sites with a focus on Avaya IP Office and various voicemail platforms, SIP Trunks
- Session border controller
- Microsoft Office 365 Microsoft Lync integration and Skype for business
- Preformed system upgrades to current software level
- Post sales technical support services to both internal and external customers
- Communication with customers at all levels from technicians, senior engineers, upper management and internal teams
- Assist with supporting Network equipment by performing tier 1 discovery, troubleshooting, and configuration of VLAN, LLDP, & DHCP for IP phone implementations installation and maintenance of Avaya IP Office servers, with both windows and Linux operating systems to support Voicemail, Contact center and mobility
- Installation and maintenance of Avaya CM and Gateway's
- Preformed Moves/Adds and changes
- Installation of Other PBX systems and hardware
- Network Cabling as needed
- Project management, Wi-Fi access points and switch deployment.
Telecommunications Engineer /Operations Manager
Alternative Communications group.
07.2007 - 10.2011
- Responsible for all technical operations of high-volume phone system Installation Company
- Including cabling vendor project management, hardware and VOIP and Digital PBX installations, system design and programming, repair, and end user training
- Field installation of technology systems and infrastructure cabling Retail POS systems
- Assisted with staff selection and training, advertising, promotions, and quality assurance projects
- Provided bids and estimates as well as technical consultation, documentation, and drawings for large projects
- Worked on all phone system types to include Avaya Nortel NEC MITEL.
Senior Technician
Premier Electric Corp.
06.2003 - 07.2007
- Onsite Telecom Technician at Hennepin County Medical Center (HCMC) Installation and maintenance of Large MITEL PBX with over 5000 end points.
- Network cabling to include design and build of Network Closets
- Supervised Large Network cable crew's Installed switches and wireless AP's along with Paging equipment
- Worked with Facilities Management on all new projects and internal moves and remodels as it related to Voice and Data infrastructure changes.
Telecommunications Project Engineer
Comm-Works.
03.2000 - 06.2003
- Responsible for overall project planning and scheduling, resource allocation, project accounting, and control, while providing technical direction and ensuring compliance with quality standards set by the customer for their retail technology deployment
- Preformed ramp-up to completion; Managing IT/Technical projects to include the following types of projects: cabling infrastructure, copper and fiber; Telco Circuits (POTS Lines, T1, DS3, PRI, DSL, Broadband); cellular; routers; data network equipment-switches; wireless access points; wireless bridges; phone systems)
- Installation in several types of environments: existing facilities, remodels and expansions, newly constructed facilities, phased construction, etc
- Determine how to schedule installations based on the environment and the scope of work
- Develop an installation project timeline, complete installation change order processing for out-of-scope items that occur and complete cutovers and provide support for technicians during these cutovers
Education
Associate of Applied Science - Electronics/ Telecommunications
Ft Worth Technical School
Ft. Worth, TX01.1989
High School Diploma -
Davis Senior High School
Davis, CA01.1984
Skills
- Experience in administration and support of Cisco’s UC portfolio including but not limited to CUCM, Unity, Voice Gateways, Collaboration Edge, Jabber, Telepresence and inbound/outbound routing with PRI and SIP trunking
- Experience with Cisco Unified Communications Manager (CUCM) call distribution functions and Experience in layer 2 and layer 3 configuration
- Knowledge in VoIP, Codecs, compression and video conferencing services, such as Cisco Tele-Presence, Cisco 8800, 6800 and various other phones and devices Call Manager level knowledge in Cisco Routers, switches and IP Telephony products including Call Manager and other UC products
- Solid understanding of network infrastructure running VoIP, QoS, SIP, H323, video conferencing and video streaming
I work well both independently and in collaboration within an team setting to achieve positive results
References
- Sheri Wahlberg, CIO of ACS Comm., 651-388-5528
- Chris Rietan, Telecommunications Engineer at Matrix Comm., 763-670-2623
- Len Parks, I.T. Manager at BKV Group Minneapolis, 612-868-0046
Timeline
Network Engineer II
Spectrum
06.2020 - 01.2024
Field Engineer
Fourteen IP
07.2019 - 04.2020
Installation Engineer/Project Engineer
ACS Communications
05.2016 - 06.2019
Systems Engineer
Matrix Communications
10.2011 - 05.2016
Telecommunications Engineer /Operations Manager
Alternative Communications group.
07.2007 - 10.2011
Senior Technician
Premier Electric Corp.
06.2003 - 07.2007
Telecommunications Project Engineer
Comm-Works.
03.2000 - 06.2003
Associate of Applied Science - Electronics/ Telecommunications
Ft Worth Technical School
High School Diploma -
Davis Senior High School
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