John Meglic
Webster
Summary
Hardworking and motivated professional with 20+ years experience and a record of success. Solid history of balancing and managing team performance, customer service targets and business objectives. Dedicated to working closely with employees in order to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Store Manager
Clear Lake Auto Service
01.1998 - 10.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients.
- Resolved customer inquiries and complaints requiring management-level escalation
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Conducted test drives before and after repair services
- Ordered necessary parts for specific service jobs as needed from suppliers and dealerships
- Provided estimates of repair costs to customers and discussed options with them
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School Diploma -
Parkview Baptist High School
Houston, TXSkills
- Service Excellence
- Strategic Problem-Solving
- Customer Interaction
- Effective Multitasking
- Employee Development
- Customer service management
- Collaborative Leadership
- Friendly and positive
- Inventory management
- Team Leadership
Certification
- TX Driver's License
- TWIC
Timeline
Store Manager
Clear Lake Auto Service
01.1998 - 10.2023
High School Diploma -
Parkview Baptist High School
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