John Mejia
Oak Lawn,IL
Summary
Dynamic forklift operator with proven expertise in safely managing warehouse operations and enhancing efficiency, excelled in forklift operation (certified), alongside demonstrating exceptional customer service and problem-solving skills. Recognized for improving team coordination and significantly contributing to workplace safety and productivity. Along with having top-notch skills in oral and written communication to enhance customers experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Forklift Operator
WeatherTech
09.2024 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
Forklift Operator
Victor Technology
07.2021 - 09.2024
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Customer Service Representative
T-Mobile
02.2021 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business
Moraine Valley Community College
Palos Hills, IL01-2028
GED -
Penn Foster Online Career Education
Scranton, PA08-2021
Skills
- Forklift Operation
- Forklift Operator Certification
- Loading and unloading
- Shipping and receiving
- Punctual and Reliable
- Problem-Solving
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
Certification
- Forklift Certification
Languages
Spanish
Native or Bilingual
Timeline
Forklift Operator
WeatherTech
09.2024 - Current
Forklift Operator
Victor Technology
07.2021 - 09.2024
Customer Service Representative
T-Mobile
02.2021 - 07.2021
- Forklift Certification
Bachelor of Science - Business
Moraine Valley Community College
GED -
Penn Foster Online Career Education
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