Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Mejia

Santa Ana,CA

Summary

I've had a wide variety of working skills in customer service to hard labor throughout my years of working. I have never had a bad review on my work ethic and communications skills, i have good talking ability to sell and talk to customers regardless of the situation and i am bilingual in english and spanish. I am always highly motivated to learn new skills or a new field of work and improve what needs to be improved.

Overview

9
9
years of professional experience

Work History

Apprentice

Socal Windows and Glass
07.2025 - Current
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Received constructive feedback from mentors, leading to improved performance and increased knowledge.
  • Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Lifting and handling heavy glass and material
  • Reduced material waste by implementing more accurate measuring and cutting techniques.

Service Technician

Rj's Soda Service
03.2019 - 01.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Sell our services and warranties to the customers along with other equipment that we provide.

Server

IHOP
02.2017 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Valencia High School
Placentia, CA

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Creativity and innovation
  • Heavy lifting
  • Work site organization
  • Finish work
  • Power and hand tool expertise
  • Installation and repairs
  • Systems maintenance
  • Logging paperwork
  • Workflow coordination
  • Hand and power tools
  • Loading and unloading
  • Verbal and written communication
  • Honest and ethical
  • Multitasking Abilities
  • Active listening
  • Multitasking
  • Decision-making
  • Written communication
  • Great communication skills
  • Good attitude towards customers regardless of situation

Languages

Spanish
English

Timeline

Apprentice

Socal Windows and Glass
07.2025 - Current

Service Technician

Rj's Soda Service
03.2019 - 01.2023

Server

IHOP
02.2017 - 12.2018

Valencia High School

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John Mejia