John Melhus
West Paris
Summary
Results-driven program management professional with a proven track record of successfully driving projects to completion. Recognized for fostering team collaboration and delivering exceptional results in dynamic environments. Expertise in risk management and resource allocation, ensuring seamless project execution through effective communication and organizational skills. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success. Proactive and goal-oriented with excellent time management and problem-solving abilities. Known for reliability, adaptability, and a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Highly organized and dependable candidate skilled at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Program Manager
New Communities Inc.
01.2022 - Current
- Managed 6 programs that serve residents with intellectual disabilities
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Coached team members on productivity strategies to accomplish challenging goals.
Program Manager of Adult Case Management
The Progress Center
05.2019 - 01.2022
- Managed and maintained the cases of 150 clients along with 8 case managers
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Reviewed and evaluated performance through thorough quality assurance, supervisions, and annual evaluations.
Community Case Manager
The Progress Center
06.2018 - 05.2019
- Optimized resource allocation by conducting thorough assessments of clients'' strengths, needs, preferences, and barriers to success.
- Facilitated positive change in clients'' lives through empathetic listening, problem-solving strategies, and supportive guidance during challenging times.
- Served as a reliable source of information for clients, families, and colleagues regarding local community resources, healthcare services, entitlement programs eligibility, and other relevant topics.
- Maintained high standards of professionalism and ethical conduct in all aspects of case management practice to promote the best possible outcomes for clients.
- Increased client access to essential services by building strong partnerships with local organizations and agencies.
- Streamlined case management processes, ensuring timely documentation and accurate recordkeeping.
Therapist
Health Connect America
08.2015 - 05.2018
- Coordinated care with community agencies such as DCS, CASA, court liaisons, school administrators, other mental health agencies
- Led staff meetings and training new staff to the policies and procedures of the company
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Provided crisis intervention services, stabilizing clients in distress and connecting them with necessary resources.
Education
Masters of Arts - Clinical Mental Health Counseling
05.2013
Bachelor of Science - Psychology
12.2008
- Summer School, May 2008-July 2008
- Advanced my date of graduation by taking some extra classes for credit
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- MS office applications
- Program leadership
- Critical thinking
- Flexible and adaptable
- Public speaking
- Team development
Organizations Accreditations
Comprehensive Supervisor Course - USM, Fall 2019
Timeline
Program Manager - New Communities Inc.
01.2022 - Current
Program Manager of Adult Case Management - The Progress Center
05.2019 - 01.2022
Community Case Manager - The Progress Center
06.2018 - 05.2019
Therapist - Health Connect America
08.2015 - 05.2018
St. Lawrence University - Bachelor of Science, Psychology
Western Kentucky University - Masters of Arts, Clinical Mental Health Counseling
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