John Mendez
Alabaster
Summary
Goal-oriented manager with a proven track record of year over year growth. Strong development of team members and achieving top sales and store wide merchandising. Well-versed in inventory control, ordering to the business needs, and payroll management. Energetic and productive with the ability to thrive in a customer-focused, fast-paced environment.
Overview
9
9
years of professional experience
Work History
Store Manager
Oakley Store
07.2022 - Current
- Increased store profitability by an exceptional customer experience with a well trained and product knowledgeable staff.
- Maximized sales by creating innovative visual merchandising displays and store layouts while following visual directives issued by visual merchandising team.
- Developed all managers to be strong leaders of the business and assure they understand the business acumen.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth. Create action plans for anyone who wishes to move up in our company or sister branches.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recuit top talent for staff as to improve customer experience and maintain a high level of customer service.
- Keep store moral up with positive reinforcement, celebrating wins, and acknowledge hard work that staff brings to the table.
Assistant Store Manager
Columbia Sportswear
08.2019 - 07.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.Coached and developed store associates through formal and informal interactions.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store to maintain company set goals for labor and hour percentage to store goals and adjusted accordingly based off sales trend.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Sales Representative
Fox Lexus Auto Group
02.2019 - 08.2019
- Responded to inquiries from potential customers via email and telephone.
- Showcased vehicle features and took customers on test drives in local area.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
Assistant Store Manager
Oakley
11.2014 - 12.2018
- Driving sales with examples of customer service and product suggestion to all potential buyers and maintaining a 12% of all store sales. While leading an example for employees to follow.
- Assisted the store manager with any and all needs that were required for the business for day to day operations.
- Exercising judgement calls when store manager was not available per company policy and in conjunction with store manager was available.
- Assigning tasks to employees to align with corporate mandates and have the store operating at maximum efficacy, while staying in our payroll allotment.
- Scheduling and Payroll control. Created retail schedules via our excel matrix and scheduling/adjusting to the business needs and sales trends. While maintaining a 12% or less labor cost.
- Aligning the best team on a daily basis and on high volume days to maximize our sales, by having the right people at the right times and complete all tasking projects.
- Merchandising floor sets with new product as per company directive in time frames allotted and are up to corporate visual standards. Replenish any product on sales floor from inventory in backroom. Accepting shipment and processing it, in a timely matter while still providing customer serves.
- Merchandised to fit business needs when directives ran their course to produce a 10% increase and apparel sales.
- Hiring and conducting interviews with any potential candidates that show an skills in selling and customer service. Developing all associates by going over weekly sales reports to help improve their personal sales thus increasing store overall performance.
Education
Bachelor of Arts - History
The University Of Texas At El Paso
El Paso, TX2015
Skills
- Creating a exceptional customer experience
- Merchandising and Display
- Mentoring and Coaching
- Sales
- Product Knowledge
- Time Management
- Team Leadership
- Data Analysis
Avid Mountain Biker
Timeline
Store Manager
Oakley Store
07.2022 - Current
Assistant Store Manager
Columbia Sportswear
08.2019 - 07.2022
Sales Representative
Fox Lexus Auto Group
02.2019 - 08.2019
Assistant Store Manager
Oakley
11.2014 - 12.2018
Bachelor of Arts - History
The University Of Texas At El Paso
Similar Profiles
Alfred(Trae) NymanAlfred(Trae) Nyman
Sales Expert at Oakley StoreSales Expert at Oakley Store
Amber HarrisAmber Harris
Assistant Store Manager at Kohls Department StoreAssistant Store Manager at Kohls Department Store
Corey SmithCorey Smith
Regional Account Manager at Oakley Inc.Regional Account Manager at Oakley Inc.