John Mendy
JOVI CONSULTING
Celina,TX
15
years of professional experience
Experienced project management and technology professional with a robust background in project management, service delivery, Financial services, and technology transformation. Expertise in translating complex concepts into actionable frameworks that drive successful project and organizational outcomes. A unique blend of academic research, professional experience, and executive insight enhances the ability to connect theory with practice, particularly in technology, financial services, and organizational change. Committed to cultivating a dynamic learning environment that promotes critical thinking and ethical leadership while equipping students with the skills necessary to navigate the complexities of modern project management.
Work History
CONSULTANT / PROJECT MANAGEMENT
7 Years 11 Months- Provided project management consulting and delivery leadership across multiple initiatives, coordinating teams, resources, business requirements, schedules, risks, and customer expectations.
- Directed multiple teams across complex projects and coordinated resources across concurrent initiatives.
- Translated business requirements into project plans, milestones, deliverables, execution priorities, and measurable outcomes.
- Tracked project metrics, milestones, deliverables, risks, issues, and dependencies to maintain execution momentum.
- Reviewed project outputs and solutions to ensure alignment with defined business needs and customer requirements.
- Established clear expectations and communicated project status, risks, issues, scope, budgets, and changes to stakeholders.
- Applied Agile and Waterfall methodologies and system development life-cycle practices to technology and business initiatives.
- Provide project management consulting and training to organizations and professionals.
- Develop project management frameworks, training programs, templates, and implementation methodologies.
- Provide consulting perspectives on PMO development, project governance, stakeholder alignment, and organizational transformation.
- Coordinated stakeholder communications, clarifying priorities and resolving project risks promptly.
- Managed project budgets, forecasts, and change requests to support accurate delivery decisions.
- Supported organizations and individuals through project management training and PMP/CAPM certification preparation.
- Managed competing priorities while maintaining focus on schedule, quality, customer requirements, and business outcomes.
SENIOR SERVICE DELIVERY MANAGER
1 Year 2 Months- Led service delivery and customer relationship management for complex enterprise clients, serving portfolios exceeding 2,000 eligible users. Act as a customer advocate and cross-functional program leader, translating customer needs and operational challenges into coordinated internal action and measurable service improvements.
- Own complex customer issues from identification through resolution, coordinating internal stakeholders, escalating risks when necessary, and ensuring issues reach closure.
- Lead recurring customer meetings, establish action plans, track commitments, and maintain accountability across stakeholders.
- Own project plans for moderate-to-complex initiatives, coordinating deliverables, timelines, dependencies, risks, and stakeholder expectations.
- Serve as an advocate for customer needs, translating customer requirements and frontline friction into actionable recommendations for internal teams.
- Partner with Account Executives and internal stakeholders to develop long-term customer strategies and identify opportunities to improve customer outcomes.
- Conduct operational reviews to identify process inefficiencies, service delivery opportunities, and opportunities to improve the customer experience.
- Monitor service-level performance, utilization trends, account activity, and operational metrics to identify emerging issues and improvement opportunities.
- Oversee account activities and file-processing workflows to maintain service quality, customer satisfaction, and SLA adherence.
- Develop and maintain customer-specific procedures, documentation, alerts, and operating requirements to improve consistency and execution.
- Educate customers on available tools, resources, plan options, and the operational implications of business decisions on their employees and overall member experience.
- Coordinate internal efforts across customer-facing and operational teams to resolve problems and support strategic customer objectives.
Project Management Instructor / Graduate Teaching Assistant
2 Years 11 Months- Teach and facilitate project management concepts for undergraduate and/or graduate learners.
- Develop course materials, lectures, presentations, assignments, case studies, and learning activities.
- Translate project management theory into practical applications using real-world organizational examples.
- Facilitate discussions on project planning, execution, leadership, governance, risk, stakeholders, and project outcomes.
- Support students in applying project management methodologies to realistic business and technology scenarios.
- Provide academic guidance, feedback, and mentoring to students.
- Incorporate contemporary project management practices, including Agile, predictive, and hybrid approaches.
- Evaluate student assignments and provide constructive feedback designed to strengthen analytical and professional capabilities.
- Encourage critical thinking, problem-solving, ethical decision-making, and effective communication.
- Assessed student performance, providing timely feedback aligned with course outcomes and grading criteria.
- Applied subject-matter expertise to guide discussions, clarify concepts, and strengthen academic confidence.
- Facilitated online instruction using LMS tools to support learner engagement and course completion.
PROJECT IMPLEMENTATION MANAGER
8 Months- Led enterprise customer implementations from planning through launch, adoption, and operational handoff, partnering across technical, operational, customer-facing, engineering, and product teams.
- Led end-to-end implementation programs by defining project plans, milestones, deliverables, dependencies, risks, and execution requirements.
- Managed enterprise customer onboarding and implementation activities with emphasis on successful adoption and achievement of customer first-value objectives.
- Coordinated technical, operations, and customer-facing teams to align workflows, integrations, timelines, configurations, and business requirements.
- Identified implementation blockers and dependencies early and drove resolution through stakeholder engagement, escalation, and structured follow-through.
- Facilitated executive-level stakeholder meetings, implementation workshops, status reviews, and decision discussions.
- Translated technical concepts, system requirements, and implementation constraints into clear business-oriented communication for customers and stakeholders.
- Partnered with engineering and product teams on API integrations, workflow configuration, permissions, reporting requirements, and data migration.
- Improved implementation operations through scalable frameworks, documentation standards, and customer communication workflows.
- Helped improve delivery efficiency and customer satisfaction by identifying opportunities to standardize and optimize implementation processes.
MORTGAGE
1 Year 11 Months- Worked directly with customers and cross-functional teams to manage mortgage processes, customer requirements, documentation, compliance, and timely execution.
- Managed customer requirements and documentation throughout the mortgage process while maintaining high service standards.
- Managed pipeline activity through recurring reporting, prioritization, and follow-up.
- Coordinated with attorneys, title companies, internal teams, and other stakeholders to ensure timely completion of transactions.
- Worked with internal teams to implement best practices for project and process delivery.
- Supported major initiatives involving multiple organizational groups.
- Managed a project workstream within the staff culture council.
- Maintained system and process accuracy while ensuring required documentation and compliance conditions were addressed.
RELATIONSHIP MANAGER
3 Years 2 Months- Managed client relationships and served as a financial liaison for customers while partnering with internal business units to deliver products, services, and solutions.
- Built and maintained long-term customer relationships through consultative service and proactive account management.
- Served as a primary liaison between clients and internal banking teams.
- Worked with merchant and commercial banking customers to understand needs and connect them with appropriate products and services.
- Partnered across business units to develop referral relationships and identify customer opportunities.
- Managed customer pipelines and proactively followed up on opportunities.
- Mentored and coached less-experienced employees while supporting branch leadership.
- Consistently exceeded performance targets and was recognized as a top performer within the market.
MANAGER
1 Year 8 Months- Managed branch operations, customer experience, sales performance, and business development for an underperforming location.
- Managed daily operations, customer service, sales, collections, and branch performance.
- Developed and implemented strategic marketing and customer management processes.
- Established and implemented a client management process designed to consistently address customer needs.
- Used performance data and operational discipline to improve branch results.
- Increased revenue by approximately 50–60%, generating approximately $200,000 in new quarterly revenue.
- Helped turn around an underperforming branch, closing approximately $500,000 in new loans per month.
Education
Ph.D. - IT Project Management
- Dissertation: How PMOs in Financial Organizations Determine Governance for Hybrid Projects for Successful Outcomes
- Research Focus: Project governance, PMO practices, hybrid project management, organizational decision-making, and successful project outcomes.
Master of Science - Information System Management
MBA - Master of Business Administration (MBA)
PMP Certification - Project Management Professional
Skills
Project Management
Project Planning and Execution
IT Project Management
Project Risk Management
Stakeholder Management
Project Communications
Organizational Change Management
Service Delivery Management
Relationship Management
Timeline
SENIOR SERVICE DELIVERY MANAGER
HEALTHEQUITY
10.2023 - 12.2024Read More
Project Management Instructor / Graduate Teaching Assistant
Capella University
07.2021 - 06.2024Read More
PROJECT IMPLEMENTATION MANAGER
HEALTHEQUITY
10.2020 - 06.2021Read More
CONSULTANT / PROJECT MANAGEMENT
JOVI CONSULTING
10.2018 - 09.2026Read More
MORTGAGE
JPMORGAN CHASE
10.2016 - 09.2018Read More
RELATIONSHIP MANAGER
BANK OF AMERICA
07.2013 - 09.2016Read More
MANAGER
TITLEMAX
11.2011 - 07.2013Read More
Capella University
Ph.D. from IT Project Management
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Keller Graduate School of Management / DeVry University
Master of Science from Information System Management
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Sunderland University
MBA from Master of Business Administration (MBA)
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Project Management Institute (PMI)
PMP Certification from Project Management Professional
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