John Mercer
Summary
Accomplished Store Manager with a proven track record at Tire Central and Service (Goodyear), enhancing store profitability and customer satisfaction through effective team leadership and coaching. Expert in customer service management and problem-solving, significantly increasing sales and reducing employee turnover. Demonstrates outstanding communication skills and a knack for recruiting and hiring, ensuring long-term success and loyalty.
Overview
40
40
years of professional experience
Work History
Store Manager
Tire Central and Service (Goodyear)
11.2009 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
General Manager
Hobbs's Automotive Service
03.2005 - 11.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Store Manager
Ron's Automotive Service
03.1995 - 03.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Store Manager of Operations
Washington Square Tire Group (Goodyear)
03.1985 - 03.1995
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
Education
Business / Psychology
Indiana University, Bloomington
Bloomington, INSkills
- Customer service
- Problem-solving
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Recruiting and hiring
Timeline
Store Manager
Tire Central and Service (Goodyear)
11.2009 - Current
General Manager
Hobbs's Automotive Service
03.2005 - 11.2009
Store Manager
Ron's Automotive Service
03.1995 - 03.2005
Store Manager of Operations
Washington Square Tire Group (Goodyear)
03.1985 - 03.1995
Business / Psychology
Indiana University, Bloomington