John Merrill
Salem,OR
Summary
Driven by a results-focused approach, I leveraged strong organization and relationship-building skills at Pape Machinery to significantly increase sales revenue. My background includes enhancing customer satisfaction and streamlining operations across various roles, demonstrating a blend of meticulous attention to detail and decision-making capabilities.
Overview
22
22
years of professional experience
Work History
Assistant to the Owner
Bounds Hay Co.
10.2023 - 06.2024
- Collaborated on projects with team members, offering support through administrative tasks or creative problem-solving when needed.
- Improved office efficiency by managing schedules, coordinating meetings, and ensuring timely completion of tasks.
- Nurtured long-term relationships with clients and vendors, leading to increased loyalty and repeat business opportunities.
- Enhanced client satisfaction by streamlining communication channels and promptly addressing concerns.
- Business to Business Sales
Territory Sales Manager
Pape Machinery
10.2019 - 08.2023
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Build relationships
- Established strong relationships with key clients, boosting customer retention rates.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
Assistant Manager
Les Schwab Tires
02.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Sales and Service
Les Schwab Tires
08.2007 - 02.2016
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Assisted in the development of sales strategies by providing insights on competitor offerings and market trends.
- Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Drove team revenue totals by bringing in top sales numbers.
Owner/Operator
Scuba Outfitters
05.2002 - 06.2007
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Bachelor of Arts - Social Sciences
Western Oregon University
Monmouth, OR06.2000
High School Diploma -
Central High School
Independence, OR06.1985
Skills
Strong Organization
Decision-making capabilities
Office Administration
Sales Support
Customer Service
Customer Service-Oriented
Strong Problem Solver
Professional and mature
Meticulous attention to detail
Problem-Solving
Time Management
Relationship Building
Timeline
Assistant to the Owner
Bounds Hay Co.
10.2023 - 06.2024
Territory Sales Manager
Pape Machinery
10.2019 - 08.2023
Assistant Manager
Les Schwab Tires
02.2016 - 10.2019
Sales and Service
Les Schwab Tires
08.2007 - 02.2016
Owner/Operator
Scuba Outfitters
05.2002 - 06.2007
Bachelor of Arts - Social Sciences
Western Oregon University
High School Diploma -
Central High School