Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

John Meyer

Anaheim,CA

Summary

Technology-inclined and customer-focused professional re-entering the workforce with a strong foundation in troubleshooting, network and software support, and technical problem-solving. Brings a wealth of real-world experience,a dependable and goal-driven perspective, and a renewed enthusiasm to contribute to team success. Adept at analyzing system performance and security to enhance user experience, with a proven ability to adapt to evolving technologies and workplace needs.

Overview

25
25
years of professional experience

Work History

Customer Support Specialist

The Home Depot Inc
01.2022 - 12.2023
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Production Supervisor

Mardale Specialty Foods, LLC
01.2001 - 12.2008
  • Established clear priorities and production quality standards.
  • Resolved issues quickly to maintain productivity goals.
  • Managed team of 10 production associates, overseeing productive production processes and meeting all deadlines.
  • Managed internal operational standards and productivity targets.

Data Analyst

Mitsubishi Electric Automotive
01.1999 - 12.2001
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

Education

Associate of Science - Business Management

DeVry University
Chicago, IL

Skills

  • Customer service excellence
  • Empathy and patience
  • Problem-solving
  • Customer response
  • Payment processing
  • Sales support
  • Workflow management
  • Issue follow up

Accomplishments

  • Achieved a maintained Bill of Materials by using SAP software for inventory management.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

  • Creative Writing
  • Crafting and DIY Projects
  • I like working with my hands and fixing things

Timeline

Customer Support Specialist

The Home Depot Inc
01.2022 - 12.2023

Production Supervisor

Mardale Specialty Foods, LLC
01.2001 - 12.2008

Data Analyst

Mitsubishi Electric Automotive
01.1999 - 12.2001

Associate of Science - Business Management

DeVry University

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