John Michael
VALLEY STREAM,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2.5 years of relevant work experience to your team. Dependable Patient Access Service representative serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
Work History
Patient Access Services Representative
Northwell Health
03.2023 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Streamlined the admission process for enhanced patient experience and reduced wait times.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Strengthened communication between clinical staff and patients by addressing inquiries and concerns promptly.
- Facilitated timely appointment scheduling for improved patient access to healthcare services.
- Increased accuracy in billing processes by diligently verifying insurance coverage and benefits eligibility.
File Clerk
New Horizon Counseling Center
05.2019 - 03.2020
- Improved file organization by implementing an efficient categorization and labeling system.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining a secure electronic database.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Streamlined office operations with the timely distribution of important documents to relevant departments.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
Education
High School Diploma -
SUNY Old Westbury
Westbury, NYSkills
- Insurance Verification
- Patient confidentiality
- Appointment Scheduling
- Eligibility Determination
- Information Collection
- EMR
- Healthcare Systems Knowledge
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Phone and Email Etiquette
- Referral Coordination
- Calm and Effective Under Pressure
- Caring and Empathetic
- Communicating to Patients and Families
Timeline
Patient Access Services Representative
Northwell Health
03.2023 - Current
File Clerk
New Horizon Counseling Center
05.2019 - 03.2020
High School Diploma -
SUNY Old Westbury
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