John-Michael Prokop
Essex,MD
Summary
Dynamic business owner with over 10 years of experience in successfully operating a multi-million-dollar ice cream company, achieving revenue growth from zero to over $3 million in six years. Proven expertise in operations management, leadership development, and organizational strategy. Recognized for strong communication skills and a commitment to professional integrity and accountability. Seeking new opportunities to leverage extensive business acumen for the growth of innovative organizations.
Overview
15
15
years of professional experience
Work History
Director of Retail Operations
Taharka Brothers
Baltimore, MD
07.2010 - Current
- Managed day-to-day store operations, including scheduling, inventory control, loss prevention, pricing accuracy, and merchandising standards.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Collaborated with marketing teams on advertising initiatives geared towards increasing brand awareness.
- Oversaw the recruitment and training of new staff members.
- Implemented promotional campaigns designed to drive traffic into stores during peak periods.
- Designed and executed onboarding initiatives to boost employee retention.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided strategic advice on pricing decisions that would maximize profits while balancing customer needs.
- Delegated work to staff, setting priorities and goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Evaluated existing processes and procedures regularly in order to implement improvements where necessary.
- Conducted market research activities to identify potential opportunities in the marketplace.
- Managed daily operations, client relations and IT.
- Developed partnerships with external organizations in order to expand reach into untapped markets.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Directed all aspects of retail operations from store layout to product selection and customer service standards.
- Counted and balanced registers.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Conducted regular store visits to ensure compliance with company policies and procedures.
- Directed and supervised staff performance.
- Conducted performance evaluations to enhance team productivity.
- Coached staff on strategies to enhance performance and improve customer relations.
- Utilized various software and tools to streamline processes and optimize performance.
- Established budgets for each department within the store and monitored spending accordingly.
Director of Logistics
Taharka Brothers
Baltimore, MD
07.2010 - Current
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Managed financial budget, successfully administering cost-saving initiatives to enable growth.
- Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
- Handled and prioritized high call volumes and customer inquiries.
- Reviewed invoices related to logistics expenses and negotiated contracts with vendors for lower prices when possible.
- Identified areas of risk throughout supply chains by assessing threats posed by factors such as natural disasters or political unrest.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Executed performance reviews to encourage improved productivity for team members.
- Identified new opportunities for growth, expansion, and diversification.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Hosted special events to boost brand awareness and increase community engagement.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Identified opportunities to reduce cost and improve productivity.
- Monitored inventory levels to ensure timely delivery of goods and services while adhering to company policies.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Created and enforced policies and procedures for entire logistics team.
- Collaborated with other owners on joint ventures and shared resources.
Owner
Taharka Brothers
Baltimore, MD
07.2010 - Current
- Coordinated shared resource management among ownership group.
- Reviewed business-related legal documentation with accuracy and attention to detail.
- Developed initiatives supporting goods and service advancements.
- Developed policies and procedures for the organization.
- Established plans and budgets while measuring results to monitor progress.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Crafted compelling campaigns aimed at customer acquisition.
- Provided direction and guidance to employees.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Managed daily operations of business, including hiring and training staff.
- Hosted special events to boost brand awareness and increase community engagement.
- Hired and trained new department managers to increase team oversight and productivity.
- Led startup and creation of operational procedures and workflow planning.
- Structured HR consulting services to support clients during organizational developments and changes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Boy's Latin
Baltimore, MD06-2008
Some College (No Degree) - Psychology
CCBC
Catonsville, MDSkills
- Performance Metrics Analysis
- Team Engagement Initiatives
- Strategic Promotional Planning
- Performance analysis
- Profit maximization
- Customer Experience Optimization
- Merchandising strategies
- Retail build outs
- Store operations
- Workforce scheduling
- Performance Evaluation
- Sales monitoring
- Strategic selling
- Store growth planning
- Process and procedure development
- Staff coaching and training
- Multitasking Abilities
- Leadership development
- Time management abilities
- Sales forecasting
- Adaptability
- Shrink reduction
- Cash drawer reconciliation
- Excellent communication
- Marketing strategy
- Cash handling
- Merchandise quality assurance
- Delegation and supervision
- Team building
Affiliations
- Weight lifting/ health and fitness
- Avid Ravens fan
- Spending time with family
Accomplishments
- Growing profits for my retail department by over 40% in one year
- Making 1 million dollars in revenue while running the home delivery and nationwide shipping department during covid.
References
References available upon request.
Timeline
Director of Retail Operations
Taharka Brothers
07.2010 - Current
Director of Logistics
Taharka Brothers
07.2010 - Current
Owner
Taharka Brothers
07.2010 - Current
High School Diploma -
Boy's Latin
Some College (No Degree) - Psychology
CCBC
Similar Profiles
Bruce AndersonBruce Anderson
Field Supervisor at Brothers and BrothersField Supervisor at Brothers and Brothers
Dawn MillerDawn Miller
Human Resources Manager at Coakley Brothers & Brothers InteriorsHuman Resources Manager at Coakley Brothers & Brothers Interiors
Darrell ProvoDarrell Provo
Director of Operations at Brothers & Brothers Utility Services LLCDirector of Operations at Brothers & Brothers Utility Services LLC
Tyler YounkinTyler Younkin
Staffing and Hiring Manager at Volo SportsStaffing and Hiring Manager at Volo Sports
Lakia LatneyLakia Latney
Direct Care Worker at The Arc Of BaltimoreDirect Care Worker at The Arc Of Baltimore