John-Michael RICHARDSON
Pensacola,FL
Summary
Educated, motivated young professional seeking a position that will best utilize my skills, provide challenging opportunities and allow me to put my experience and education to work to meet and exceed company goals.
Bringing warm, friendly demeanor and excellent communication skills. Possesses knowledge of mixology and customer service, with hands-on experience in crafting beverages and managing bar inventory. Committed to creating welcoming atmosphere and ensuring memorable experience for guests.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
15
15
years of professional experience
Work History
Bartender
Dave's Oyster Bar & Grill
10.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Delivery Driver/In Store Associate
Hungry Howies
08.2013 - 03.2016
- Managed Customer Phone calls to provide service, suggestions, and order accuracy
- Food preparation and packing for delivery
- Assisted with store cleanliness and maintenance
- Delivered food to customer homes providing freshly prepared meals as well as a friendly interaction for each customer
Customer Service Representative
Publix
08.2011 - 08.2013
- Promoted the Publix service-culture by organizing/bagging customer groceries and interacting with them throughout checkout/vehicle loading to make sure their experience with Publix was exceptional
- Cashier work employing use of register and managing cash/credit card transactions
Barista
Coffee Break Café
12.2009 - 06.2010
- Easily establish rapport with customers and “regulars” to provide a one-on-one customer-centric experience
- Promoted add-on sales and offered suggestions to customers to ensure a great product and interaction with customers
- Food and beverage preparation and serving
Education
Bachelor's Degree - Criminal Justice
University of West Florida
Pensacola, FL04.2017
High School Diploma -
Pace High School
Pace, FL05.2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
Timeline
Bartender
Dave's Oyster Bar & Grill
10.2018 - Current
Delivery Driver/In Store Associate
Hungry Howies
08.2013 - 03.2016
Customer Service Representative
Publix
08.2011 - 08.2013
Barista
Coffee Break Café
12.2009 - 06.2010
Bachelor's Degree - Criminal Justice
University of West Florida
High School Diploma -
Pace High School
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